Apartment

Ipana by Casago

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Photo gallery for Ipana by Casago

A reception desk with a marble wall, a digital clock, and hanging light fixtures.
A modern building with a central atrium, surrounded by lush greenery and a clear sky.
A modern living room with a dining area, large windows, a ceiling fan, and a TV displaying "Casago".
An outdoor seating area with wooden tables and chairs, a modern building facade, and hanging light fixtures.
A rooftop pool area with lounge chairs, a glass-enclosed pool, and potted plants.

Reviews

8.8 out of 10
Excellent

Highlights

  • Made for relaxation
    Top-rated for comfort — guests feel right at home here.
  • Beach equipment
    A rare find — beach equipment ready to go for your days by the sea.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Close to Quinta Avenida

Popular amenities

  • Rooftop terrace
  • Swim-up bar
  • 4 outdoor pools
  • On-site fitness centre
  • Free Wi-Fi in public areas
  • Air-conditioning
The current price is NZ$189
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
Calle 38 Nte. Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪11 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Choose your unit

View all photos for Deluxe Apartment

A modern hotel room with a sofa, a dining table set with glasses and a bottle, a ceiling fan, and a sliding door leading to a bedroom.

Deluxe Apartment

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse, 2 Bedrooms

A rooftop terrace with a wooden canopy bed, a hot tub, and a view of the city skyline.

Deluxe Penthouse, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 King Sofa Bed

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About this property

Ipana by Casago

This smoke-free apartment building features 4 outdoor pools, a fitness centre and a swim-up bar. WiFi in public areas is free. Other amenities include a rooftop terrace, concierge services and a 24-hour front desk. The apartment offers free WiFi, a coffee/tea maker and a Smart TV with cable channels. A hairdryer, a safe and a shower are among the other amenities that guests will find.
Air-conditioned accommodation at this apartment offers a safe and coffee/tea makers. 55-inch Smart televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen apartment provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include an iron/ironing board and blackout curtains.

4 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive lockbox information
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 190 per vehicle (return, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 96469579
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Does Ipana by Casago have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Ipana by Casago?

As of 11 October 2026, prices found for a 1-night stay for 2 adults at Ipana by Casago on 12 October 2026 start from NZ$189, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ipana by Casago pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Ipana by Casago?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Ipana by Casago?

Checkout is at noon.

Does Ipana by Casago provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 190 per vehicle applies.

Where is Ipana by Casago located?

Located in Gonzalo Guerrero, this apartment building is within a 10-minute walk of Super Chedraui Selecto Avenida 10, Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach and Mario Villanueva Madrid are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Ipana by Casago Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 5 out of 10 reviews
Rating 8 - Good. 4 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

9.6/10

Cleanliness

8.8/10

Amenities

10/10

Property conditions & facilities

6.8/10

Check-in

9.0/10

Communication

10/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great vacation, easy service close from everything
Stayed 7 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Every thing we needed was close and convenient and safe.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very clean, very beautiful, modern, and communication was very good.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
No complaints, and I like to complain
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
The suite was as advertised. Clean and comfortable. We would have appreciated more of the basic essentials such as toilet paper rolls, paper towels, towels and hand towels. One set of each is not enough for 2 weeks. Adding 2 dish towels would also be appreciated
Stayed 13 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
Departamento espectacular y atención del host impecable! Por favor tengan en cuenta que las dos señoritas recepcionistas son INFUMABLES! Muy mala actitud por parte de ellas son muy poco amables y no tienen ninguna intención de ayudar con ninguna pregunta. Entiendo que el host es la persona a nuestro cargo pero esperas una mínima cortesía o atención por parte de estas señoritas Robotizadas que siempre están de mal humor. Casualmente a los extranjeros si les contestan muy bien y hasta son amables. No entendimos la distinción hay tantas personas afuera sin trabajo y estoy seguro que atenderían con mejor actitud!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
La habitación estaba limpia, muy cómoda. Muy bien ubicado, lo único es que el agua caliente no dura mucho, es decir calienta al inicio y se va enfriando. Nos gusto que estaba cerca del supermercado, farmacia y restaurantes.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Tout était parfait, les piscines sur le toit son extraordinaires, bon emplacement, lit confortable, appartement propre. Je recommande vivement.
Stayed 9 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
Disliked: Check-in
Stayed 7 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2025

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