Ascott Waterplace Surabaya

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Photo gallery for Ascott Waterplace Surabaya

An aerial view of a resort with multiple swimming pools, palm trees, and a central circular water feature.
A high-rise building complex with multiple towers, including a prominent 'ASCOTT' sign.
A modern hotel living room with a sofa, armchair, dining table, and a TV on a wooden cabinet.
A modern kitchen with a buffet setup, including a variety of dishes and a display of kitchenware.
A modern kitchen with a marble island, dining area with a view, and a living room with a fireplace.

Reviews

8.6 out of 10
Excellent

Highlights

  • Outdoor pool
    The outdoor pool is a refreshing retreat under the open sky - a rare gem in this area.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Walk to Pakuwon Mall

Popular amenities

  • Restaurant
  • Room service
  • Kids’ pool
  • Waterslide
  • Free cots/infant beds
  • Kitchenette
The current price is NZ$149
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126
  • Place, Pakuwon Trade Center
    ‪1 min walk‬
  • Place, Pakuwon Mall
    ‪3 min walk‬
  • Place, Grand City Surabaya
    ‪14 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪33 min drive‬

Choose your unit

View all photos for Deluxe Apartment, 1 King Bed

A hotel room with a large bed, a desk, a television, and a view of the city.

Deluxe Apartment, 1 King Bed

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 1 King Bed

A hotel room with a large bed, bedside lamps, a flat-screen TV, a view of the city, and a wooden wall panel.

Executive Apartment, 1 King Bed

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

A modern living room with a sofa, ottoman, and coffee table, a dining area with chairs and a table, and a large window with a city view.

Deluxe Apartment, 2 Bedrooms

  • City view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Apartment, 2 Bedrooms

A modern living room with a sofa, armchair, coffee table, TV, and a dining area with a table and chairs.

Executive Apartment, 2 Bedrooms

  • City view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 3 Bedrooms

A modern living room with a sofa, coffee table, and dining area with a glass table and chairs.

Executive Apartment, 3 Bedrooms

  • City view
  • 113 sq m
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Penthouse, 1 Bedroom

A modern kitchen with a marble island, dining area with a view, and a living room with a fireplace.

Penthouse, 1 Bedroom

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Frequently asked questions

Does Ascott Waterplace Surabaya have a pool?

Yes, this property has 2 outdoor pools and a children's pool. The property will be renovating one of the swimming pools from October 16 2026 until October 20 2026 (completion date subject to change).

How much does it cost to stay at Ascott Waterplace Surabaya?

As of 15 Nov 2026, prices found for a 1-night stay for 2 adults at Ascott Waterplace Surabaya on 23 Nov 2026 start from NZ$149, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ascott Waterplace Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Waterplace Surabaya?

Self-parking is free at this property.

What time is check-in at Ascott Waterplace Surabaya?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ascott Waterplace Surabaya?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Ascott Waterplace Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 524691 per vehicle applies.

Where is Ascott Waterplace Surabaya located?

This family-friendly Surabaya aparthotel is located in the entertainment district, 0.2 mi (0.4 km) from Pakuwon Mall, and within 9 mi (15 km) of Surabaya Town Square and Royal Plaza Surabaya. World Trade Centre and Grand City Surabaya are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Ascott Waterplace Surabaya Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 54 out of 106 reviews
Rating 8 - Good. 35 out of 106 reviews
Rating 6 - Okay. 9 out of 106 reviews
Rating 4 - Poor. 5 out of 106 reviews
Rating 2 - Terrible. 3 out of 106 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Check-in

9.0/10

Communication

8.8/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Very well set out accommodation.
Stayed 3 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort

Great for longer stays!!

Great alternative to hotels for longer stays. Complete facilities with good service!!
Stayed 1 night in Apr 2020
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Will stay again!

Overall experience is good! Good for family who needs multiple rooms per stay. Living room is spacious, great kitchen area with cookwares ready! Drinking water fountain in the room is awesome!
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are nice and comfortable. The kitchen is good equipped. The bathroom is very nice. The A/C can be more silent, other then that it's a good hotel just next to a big shoping mall.
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

Disliked: Check-in, listing accuracy
Nice place but too many irritating distractions: 1. Breakfast was a disappointment. I tried to get breakfast included. Couldn’t do it! Emailed hotel and Expedia, no response. Ended up paying 2 x the price next morning because I did not make the appropriate booking 2. Cable tv was a problem. Promised tekkie did not make it to our room. We just put up with it. 3. Could not buy a cup of coffee without also buying breakfast. 4. Not the same Ascott as I am used to in Jakarta.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

SURABAYA OCTOBER 2024

Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Good location and family-friendly.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
Disliked: Check-in
チェックインは少し時間が掛かる。
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Experienced misinformation regarding resident-related matters ///// Mengalami penyebarluasan informasi yang tidak akurat terkait dengan hal-hal yang berhubungan dengan penghuni
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
직원분들이 친절하고 몰도 옆에있고 에어컨도 좋았습니다.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Everything is amazing, staffs are super helpful
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort

出張で利用

立地、内装、設備、清潔さ全て非常に良い。 朝食も美味しい
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

굿~~~~~~~~~~~~~~~

깨끗하고 조용하고 좋았습니다
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast. Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

다음에 또 이용할께요

슈퍼몰이 가까워서 쇼핑이나 식사하기에 좋았고 편안한 휴가 잘 보내고 갑니다
Stayed 6 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception are all very friendly and efficient. This is probably the 4th time that we have stayed at Ascott Waterplace Surabaya, it never failed to please us. Our friends are also very happy with the size of their apartment. Thanks.
Stayed 3 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Ok nice big new and clean. A bit inconvenient Some additional services would be nice Example 24 house restaurant in house
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is directly across the street from a world class mall which has 30-40 restaurants. Thus the hotel does not have its own. Suites are available for a modest upgrade price. My only complaint was that the glass shower door needed adjustment. Other than that, my stay was delightful. The facility is not 5 star new. But it is well kept with high end finishes and amenities.
Stayed 3 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy.
Stayed 2 nights in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置很好，离mall很近，设施非常好，干净，早餐尚可。 唯一不满的是热水，电热水器，浴缸泡澡后再淋浴水也不热了。
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
広くて使いやすかった
Stayed 3 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay in and the mall is just right opposite. But kindly improve on the WiFi connectivity as it’s very poor and losses connections.
Stayed 1 night in Jan 2019