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Aparthotel

Ascott Waterplace Surabaya

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Photo gallery for Ascott Waterplace Surabaya

Front of property – evening/night
Outdoor pool
Front of property
Lobby
Gym

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$144
includes taxes & fees
22 May - 23 May

Explore the area

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Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126
  • Place, Pakuwon Trade Center
    ‪1 min walk‬
  • Place, Pakuwon Mall
    ‪3 min walk‬
  • Place, Royal Plaza Surabaya
    ‪16 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪35 min drive‬

Choose your unit

View all photos for Deluxe Apartment, 1 King Bed

Room

Deluxe Apartment, 1 King Bed

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 1 King Bed

Room

Executive Apartment, 1 King Bed

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Living area

Deluxe Apartment, 2 Bedrooms

  • City view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Apartment, 2 Bedrooms

Living area

Executive Apartment, 2 Bedrooms

  • City view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 3 Bedrooms

Living area

Executive Apartment, 3 Bedrooms

  • City view
  • 113 sq m
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Penthouse, 1 Bedroom

Living area

Penthouse, 1 Bedroom

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Ascott Waterplace Surabaya

2 outdoor pools, a restaurant and a fitness centre are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business centre, a complimentary children's club and a coffee shop/cafe are on-site. Each apartment provides an LED TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Conveniences include a washing machine and a dining area, and guests will appreciate thoughtful touches, such as bathrobes and slippers. Housekeeping is available on request.
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and a safe. This accommodation offers separate sitting areas. 32-inch LED televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 15

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for IDR 617284.0 per night.

Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately IDR 185185 for adults and from IDR 92593 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 617284.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property Registration Number 8120104900057, 55194
Property # 9827641
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Heating is not provided
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned

Frequently asked questions

Does Ascott Waterplace Surabaya have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Ascott Waterplace Surabaya?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Ascott Waterplace Surabaya on 22 May 2026 start from NZ$144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ascott Waterplace Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Waterplace Surabaya?

Self-parking is free at this property.

What time is check-in at Ascott Waterplace Surabaya?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ascott Waterplace Surabaya?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Ascott Waterplace Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 524691 per vehicle applies.

Where is Ascott Waterplace Surabaya located?

This family-friendly Surabaya aparthotel is located in the entertainment district, 0.2 mi (0.4 km) from Pakuwon Mall, and within 9 mi (15 km) of Surabaya Town Square and Royal Plaza Surabaya. World Trade Centre and Grand City Surabaya are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Ascott Waterplace Surabaya Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 50 out of 100 reviews
Rating 8 - Good. 33 out of 100 reviews
Rating 6 - Okay. 9 out of 100 reviews
Rating 4 - Poor. 5 out of 100 reviews
Rating 2 - Terrible. 3 out of 100 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

4.0/10

Check-in

9.0/10

Communication

4.0/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Ade

Liked: Cleanliness, room comfort, communication
Very well set out accommodation.
Stayed 3 nights in Dec 2022
Verified

10/10 Excellent

LI-JU

Liked: Cleanliness, room comfort, communication

Will stay again!

Overall experience is good! Good for family who needs multiple rooms per stay. Living room is spacious, great kitchen area with cookwares ready! Drinking water fountain in the room is awesome!
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are nice and comfortable. The kitchen is good equipped. The bathroom is very nice. The A/C can be more silent, other then that it's a good hotel just next to a big shoping mall.
Verified

8/10 Good

Panji

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Simon

Liked: Cleanliness, room comfort, communication

SURABAYA OCTOBER 2024

Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.
Stayed 3 nights in Oct 2024
Verified

2/10 Terrible

Esther

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Experienced misinformation regarding resident-related matters ///// Mengalami penyebarluasan informasi yang tidak akurat terkait dengan hal-hal yang berhubungan dengan penghuni
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
직원분들이 친절하고 몰도 옆에있고 에어컨도 좋았습니다.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Everything is amazing, staffs are super helpful
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

出張で利用

立地、内装、設備、清潔さ全て非常に良い。 朝食も美味しい
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

eunho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

굿~~~~~~~~~~~~~~~

깨끗하고 조용하고 좋았습니다
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Serene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast. Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

다음에 또 이용할께요

슈퍼몰이 가까워서 쇼핑이나 식사하기에 좋았고 편안한 휴가 잘 보내고 갑니다
Stayed 6 nights in Jul 2019
Verified

8/10 Good

DianaFoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception are all very friendly and efficient. This is probably the 4th time that we have stayed at Ascott Waterplace Surabaya, it never failed to please us. Our friends are also very happy with the size of their apartment. Thanks.
Stayed 3 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Ok nice big new and clean. A bit inconvenient Some additional services would be nice Example 24 house restaurant in house
Stayed 1 night in May 2019
Verified

10/10 Excellent

RHawks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is directly across the street from a world class mall which has 30-40 restaurants. Thus the hotel does not have its own. Suites are available for a modest upgrade price. My only complaint was that the glass shower door needed adjustment. Other than that, my stay was delightful. The facility is not 5 star new. But it is well kept with high end finishes and amenities.
Stayed 3 nights in May 2019
Verified

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy.
Stayed 2 nights in Mar 2019
Verified

8/10 Good

WEIDONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置很好，离mall很近，设施非常好，干净，早餐尚可。 唯一不满的是热水，电热水器，浴缸泡澡后再淋浴水也不热了。
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
広くて使いやすかった
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay in and the mall is just right opposite. But kindly improve on the WiFi connectivity as it’s very poor and losses connections.
Stayed 1 night in Jan 2019
Verified

2/10 Terrible

A.RKIN

Worse "continental" breakfast in a hotel, some of the front desk staffs not so friendly and helpful.
Stayed 4 nights in Jan 2019
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall satisfied.

This is our 2nd time staying in this hotel. Love the location as its close to Pakuwon Mall. The lobby was grand, spacious and welcoming. Front desk service is great, speaks quite good English. However, we booked 2 smoking rooms but it was not available upon check in. Breakfast was simple, not much variety. Basically ate the same food for 2 days. Overall will choose to stay again when we visit Surabaya again.
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Yu Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

well down.
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, excellent location right in front the mall (PTC and Pakuwon Mall)
Stayed 13 nights in Dec 2018

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