Courchevel #9, 2 Bedroom + Loft! Steps to Canyon Lodge, short walk to Canyon Lodge - EV Charger Plug

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

This guest broke a chair and admitted to it. I did not charge for a dog fee but did charge for the broken chair they agreed this damaged.

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. As a professional property manager we post clear rules, expectations for departure, and potential fees or fines for ignoring those rules during your stay or after departure. We almost never actually fine anyone, because virtually all guests follow the rules. We donÕt ask for anything too hard: no linen stripping, no cleaning- just a few basics like trash removal, heat settings, run the dish washer, etc.). All guests must sign a contract when booking and these rules and fines must specifically be initialed for approval before completing the booking procedure. These same rules and fines are posted inside the unit to ensure there are no surprises.ÊWe believe posting the rules up front so they are clearly understood to be the best way to meet our dual obligation to our renters, as well as to our homeowners, who expect us to protect their home and investment. Our check out rules have good reasons for them. For example, failure to remove trash after your stay can invite bears to break in, causing thousands of dollars in property damage. Similarly, a vacant unit left unheated can have pipes burst; parking and noise violations can bring police or HOA fines on the property owner, etc. All our rules have similar logic, I don't have enough space here to explain them all, but call if you're concerned. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. The cost of linens and supplies is covered in our fixed cleaning fee. This is disclosed to guests in the pre-booking guest contract that must be signed before completing booking. It is also pointed out to guests in the check-in instructions, pre-arrival and in the blue guest binder located in the unit itself. As explained throughout those various places, units are stocked with clean bed linens on the beds, and a bagged set (under side table or in closet) for the pull out sofa (if equipped). 1 bath towel per person (based on the group/party size reported). 2 hand towels, 2 washcloths, and 1 shower mat (except half baths) per bathroom. 1 travel size each of: beauty bar, shampoo, conditioner, body lotion, and body wash, & 3-4 rolls of toilet paper per bathroom. 2-3 rolls of paper towels, 1 new sponge, 10 dishwasher pods, 2 dish towels, 2 4-cup coffee packets, 2 tissue boxes. 10 laundry pods (if laundry is equipped in-unit). Fire starters, lighter and long matches (if equipped with wood burner). Additional cleaning services and supplies are available for order from our Housekeeping Department. We are available pre-booking to help ensure you book the best property for you, but travelers need to be an active participant in that process. If a particular feature or amenity is important to you, please contact us pre-booking to confirm the property you are considering will meet your needs. Our staff is available by phone, email or text messaging 7 days/week 9am - 6pm (Pacific) at 866 Mammoth. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!