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Apartment

Bright & Spacious 1BD Apartment in Zone 2 - Close to the Tube Station

Photo gallery for Bright & Spacious 1BD Apartment in Zone 2 - Close to the Tube Station

Fully kitted out kitchen that includes a dishwasher and washing machine
Private kitchen
Open lounge diner
Interior
Room

Reviews

9.2 out of 10
Wonderful
1 bedroom1 bathroomSleeps 2

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Barbecue

Explore the area

View map
London
  • Place, Queen Mary, University of London
    ‪1 min walk‬
  • Place, Troxy
    ‪14 min walk‬
  • Place, Victoria Park
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪80 min drive‬

Rooms & beds

1 bedroom (sleeps 2)

Bedroom 1

1 Double Bed

1 bathroom

Bathroom 1

Bathtub or shower · Bathtub · Toilet · Shower only

Spaces

Kitchen

About this property

Bright & Spacious 1BD Apartment in Zone 2 - Close to the Tube Station

Welcome to my beautiful contemporary 1 bedroom apartment located in the heart of Stepney Green. The station is just a 2 minute walk making it quick and easy to get around the city, you can be in central London in under 10 minutes! The local area is filled with traditional pubs and shops. Very close proximity to popular areas: Shoreditch & Whitechapel. I hope you enjoy your stay and feel at home!
Please do note this flat is very Centra, well connectedl and on a main road so you will be able to hear the hustle and bustle of London.

The space
This stunning 1 bedroom apartment is based on the first floor of a modern apartment block located on Mile End High Street.

The main living area is open plan with a sleek kitchen fitted with all essential amenities so you can whip up and sit down to a home cooked meal. There is a comfy sofa so you can put your feet up and relax after a long day exploring the city.

There is a large double bedroom with plenty of space to unpack your belongings and make yourself at home. The cleaners place fresh, hotel-quality linen on the bed before your arrival.

The kitchen is modern and fully equipped with everything you would need to make a quick snack, to a three course evening meal.

The flat will be professionally cleaned before your stay, and guests will find hotel quality linens and white fluffy towels. Shampoo, conditioner, shower gel and soap are all provided to ensure you have the most comfortable stay.

Please note that the flat is located on a main street and there might be some noise.

Transport notes

The flat is perfectly located to explore London with great transport connections, Stepney Green station is just a 2 minute walk away, allowing you to get to some of London's best loved areas in no time:

- 11 minutes Liverpool Street
- 20 minutes to Oxford Circus
- 24 minutes to Waterloo and Southbank, with attractions such as the London eye and London Dungeons
- 25 minutes to London Victoria which is the best train station for access to Buckingham Palace
- 20 minutes to Westminster, where you can see Big Ben, Westminster Abbey and the Houses of parliament

Add dates for prices

Amenities

Kitchen
Washing machine
Dryer
Free WiFi
Barbecue

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House Rules

Check in after 3:00 PM
Minimum age to rent: 21
Check out before 11:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed, service animals permitted
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Smoking

Smoking is not permitted
No shoes throughout the flats, remove the rubbish

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property

Frequently asked questions

Is Bright & Spacious 1BD Apartment in Zone 2 - Close to the Tube Station pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Bright & Spacious 1BD Apartment in Zone 2 - Close to the Tube Station?

As of 1 April 2026, prices found for a 1-night stay for 2 adults at Bright & Spacious 1BD Apartment in Zone 2 - Close to the Tube Station on 1 January 2027 start from NZ$247, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Bright & Spacious 1BD Apartment in Zone 2 - Close to the Tube Station?

Check-in begins at 3:00 PM.

What time is check-out at Bright & Spacious 1BD Apartment in Zone 2 - Close to the Tube Station?

Checkout is at 11:00 AM.

Where is Bright & Spacious 1BD Apartment in Zone 2 - Close to the Tube Station located?

Located in Tower Hamlets, this apartment building is within 2 miles (3 km) of Brick Lane, Tower of London and Liverpool Street. Tower Bridge and St. Paul's Cathedral are also within 3 miles (5 km). Stepney Green Underground Station is only a 2-minute walk and Mile End Underground Station is 11 minutes.

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 22 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 1 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 1 out of 28 reviews

9.2/10

Cleanliness

8.0/10

Check-in

9.4/10

Communication

9.6/10

Location

9.6/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Kelsey H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great spot for work trip

I stayed at this location for a few weeks and it was super convenient. Great wifi, and overall great location!
Stayed 57 nights in Mar 2024
Response from VrboOwner on 15 May 2024
Thanks so much Kelsey for having a long stay at Crownage house! You were a great guest!
Verified

10/10 Excellent

Rick W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great apartment close to the tube

We had a great time exploring London from this spacious apartment in Stepney Green. The tube is a 2 min walk and there are many many food options right at the doorstep. Dahlia was a great host very prompt in replying to any request. The washer/dryer is fantastic to have for longer stays. Would definitely stay here again.
Stayed 5 nights in Sep 2024
Response from VrboOwner on 23 September 2024
Rick you are wonderful thanks a million for your review it means so much to us! Please please come again!
Verified

10/10 Excellent

Susan Y.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Cozy

It was a cozy, clean and comfortable place to stay. It was close to the tube and grocery. Having laundry available was so helpful! The owner was wonderful to be in contact with us and answer any questions.
Stayed 5 nights in May 2023
Response from VrboOwner on 6 June 2023
Susan thanks so much for being such a wonderful guest! Please come back!
Verified

10/10 Excellent

Benjamin S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great flat and location

Wonderful modern flat with everything you need for a comfy stay. Perfect for a single or couple. I stayed here 3 weeks and it felt like home! Great location with quick access to central London and everything you could possibly need with shops and food options all very close. Dahlia was very responsive and helpful. Will stay here again on my next London visit.
Stayed 23 nights in May 2023
Response from VrboOwner on 5 June 2023
Thanks so so much Benjamin for the review, we look forward to you coming and staying with us again!
Verified

10/10 Excellent

David L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent flat close to Tower Bridge

The flat was exactly as we expected, very clean and wonderfully close to the tube and shops. It is on a busy road but is not noisy. It was very warm (we stayed during a rare warm spell in Lindon!) but the flat has fans which worked well. Strongly recommended!
Stayed 13 nights in Jun 2024
Response from VrboOwner on 16 July 2024
Thanks so much David for the review I really appreciate it! Please come again and thankyou for being such a lovely guest!
Verified

10/10 Excellent

Norilah S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great host!

Location and host are the plus point for our stay. The host is quick to respond to our requests and needs. The flat is warm & cosy, clean & equip with all the necessities. Public transports are readily available at our doorstep, the community is pleasant & almost all amenities are within reach.
Stayed 12 nights in Sep 2022
Response from VrboOwner on 18 October 2022
Thank you so so much for your wonderful review! Really appreciate it! Please come back and stay again we loved hosting you!
Verified

2/10 Terrible

Janice L.

Disliked: Cleanliness, check-in, communication, location, listing accuracy

Never got to stay

Property was double booked and our money was refunded.
Stayed 8 nights in Dec 2022
Response from VrboOwner on 18 February 2023
So sorry about the stress this caused you. Thank you for understanding, it was an admin oversight by my team and I hope it didnt spoil your NYE celebrations. Please do message us if you want to stay again and I would happily look into a discount for you. Thanks Janice Dahlia
Verified

10/10 Excellent

Blake G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Dissertation Researcher Staying in London

I booked a two-week stay while I was in London doing research. The flat was an ideal stay. Located very close to public transit, grocery stores, restaurants and coffee shops. The kitchen with dishwasher and washer/dryer was also a plus. Dahlia was very communicative and helpful, and I would definitely return.
Stayed 14 nights in Jun 2022
Response from VrboOwner on 30 July 2022
Thanks so much, Blake, I hope you come and stay again soon! Really appreciate the review!
Verified

10/10 Excellent

Laura M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect stay

This apartment was an ideal base for our London visit. The check-in process was seamless, location was super convenient and it had everything we needed for an enjoyable stay. It was spotlessly clean and Dahlia was on hand if we needed anything and was a super responsive host! The only thing we found slightly difficult was the fact there was a heatwave in London the week we stayed so the apartment was quite stuffy. However there were fans provided so we managed ok. Thoroughly recommend this apartment!
Stayed 4 nights in Jul 2024
Response from VrboOwner on 8 August 2024
Thank you so so so much Laura! That's so kind and it means the world to us! Please come again when there isn't a heatwave🤩and we would love to host you again! Thankyou so much
Verified

10/10 Excellent

Sara T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location

We spent 10 days in London and the flat was wonderfully convenient. It was a very short walk to the closest tube station and had loads of great restaurants and pubs nearby, as well as two groceries within a half-block walk. Everything we needed was there for being able to cook, make coffee or tea, do dishes, laundry, or just chill. The neighborhood is lively and fun, and can get a bit loud, but closing the windows made it very quiet. The bed was comfy and the linens provided were clean and cozy. The host was fantastic! Dahlia was great about communication. She responded super fast to our questions and was gracious and welcoming.
Stayed 10 nights in Oct 2024
Verified

8/10 Good

Edwin D.

Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in

Get key

Pick up keys 9 blocks from flat. Otherwise good.
Stayed 3 nights in May 2022
Response from VrboOwner on 5 June 2022
Thanks Edwin- I hope you enjoyed your stay thanks for the feedback.
Verified

10/10 Excellent

Beth P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great London Choice

This flat was in a great location for exploring London. It was very close to the Stepney Green metro and close to supermarkets and restaurants. This very clean and up-to-date one bedroom flat included a very well-equipped kitchen and a modern bathroom. It was so nice to have a comfortable area to relax in after a busy day of sightseeing. Dahlia was very responsive when we had questions. It would also be helpful to have some instructions on site about check out procedures or suggestions for close by restaurants or shopping. As the listing mentioned, there is an issue with road noise, especially when the windows are open.
Stayed 5 nights in Jul 2023
Response from VrboOwner on 23 August 2023
Anil, Thanks so much for your review it really means alot to us. We would love to have you back to stay thankyou for being such amazing guests. I totally understand about the noise but as the flat is so central its always a catch 22🙃. Once again it was a pleasure to host you both and I hope to see you again soon. Take care Dahlia
Verified

10/10 Excellent

Annika F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Clean and convenient!

Our stay in this property was wonderful! The flat is mere meters from the tube stop for multiple lines so getting anywhere and everywhere was incredibly easy. The flat itself was quiet and clean and so comfortable. It was well stocked with everything we needed and then some. There are myriad grocers, shops, and restaurants just below on the same block and the next. An open air market down the street was also very accessible as was Brick Lane if you have a 30 minute walk in you. Dahlia was more responsive and kind than almost any property manager/owner I’ve ever worked with. We had such a fantastic time staying here and would stay again in a heartbeat. Bethnal Green may not be a traditional tourist hangout but we loved it all the more for that and this flat will make your time in London restful, unique, and overall lovely.
Stayed 8 nights in Feb 2023
Response from VrboOwner on 19 February 2023
Thank you thank you thank you for such a stunning review, it means so much to us! Please come again soon!
Verified

8/10 Good

Charlotte and Grant G.

Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in

Good location from centre

The location was great for getting into the city proper. The flat was as described, however, it’s in the hospital district, or very close to. We were startled awake more than once due to ambulance and emergency vehicles. The check in process was inconvenient. You pick up the key at least three blocks away and I was caught off guard when the store clerk asked for a code. I had assumed the code was for access to the room. He was very abrupt in educating me about the process. The host was very accommodating, friendly and quick to respond to all my requests!
Stayed 3 nights in Sep 2024
Response from VrboOwner on 27 September 2024
Charlotte Thanks so much just saw your review🙃. So sorry the shop clerk was not friendly we are a bit restricted with where we can put the keys and which shops allow for Keynest. I will definitely look into alternatives. The flat is in a very busy part of town and its got a lot of hustle and bustle, which I do describe on the listing. I am so glad you still had a good stay and thank you for being such a lovely guest! Dahlia
Verified

10/10 Excellent

Simon P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great haven on Mile End Road

We are locals who took this flat while building work was being done on our house. So we already know this is a fantastic area and very close to the centre of London. Stepney Green station is minutes away. The CoOp and Sainsbury’s are just as close. There are lots of places to eat, including the Rama Thai about 7 minutes away. The flat is immaculately clean and well presented. We spent hours sitting in the spacious sitting room and cooking in the very well-appointed fitted kitchen. Dahlia, the owner, was extremely helpful and responsive at every step, especially when we needed to extend our stay at short notice. We’d stay again if the same circumstances arose. Strongly recommended.
Stayed 10 nights in Jul 2022
Response from VrboOwner on 18 August 2022
Thank you Simon for the wonderful review I hope I will be able to host you when you next need it! Good luck with all the renovations and thanks for being one of my favourite guests!
Verified

10/10 Excellent

James M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Magical

My first time in, London was magical! Dahlia was extremely friendly, easy to deal with, and if we needed anything at all, she was responsive, almost instantly. The apartment itself, was clean, modern comfortable, and maybe a two minute walk to Stephanie Green Station, which got us to places like Piccadilly and Leicester in about 15 minutes. The place is surrounded by pubs, which are filled with friendly people out for a good time, they are all extremely welcoming. We even made friends with a group of people living in one of the apartments upstairs. Not to mention… It was also on top of a burger shop which was plus… If you have the chance to book this place for your trip do it! Dahlia, thank you again for everything, I know I’ll be back! Cheers, James
Stayed 13 nights in Nov 2022
Response from VrboOwner on 9 June 2024
So sorry for the delay thank you for such a wonderful review! Means so much to us! THANKYOU!
Verified

10/10 Excellent

Hain T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent flat, fantastic host

Dahlia is an incredibly helpful, very communicative host. She initiated communication when she discovered from a previous guest something would need a repair and asked how I would like her to handle it, which was very courteous to my stay. And the flat itself is modern and very comfortable. It is in a great location; it’s a bustling and vibrant neighborhood, with shops, restaurants, and pubs very close at hand, and the tube station less than a block away (the bus stop is literally outside the front door). The building itself was surprisingly quiet for being on a main road (but it is still a city flat, there is low-level noise). Check-in and check-out does require walking to a shop 4-5 blocks away to pick up and drop off keys, which if like me you are solo with luggage is mildly cumbersome. But please don’t let a 10 minute walk deter you from this flat; I was so pleased with my choice to stay here.
Stayed 14 nights in Jun 2024
Response from VrboOwner on 8 July 2024
Thank you Hain for the lovely review it means so much to us landlords and we really appreciate having lovely guests like you who come and stay and are so super respectful! Thankyou and come again please! PS: I have sorted out all those little bits in the flat and got it repainted!
Verified

10/10 Excellent

Lutz H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fine apartment to stay and explore London

The apartment is very spacious and very good equiped with you all you need whilst you stay. And it was very clean. During our visit it was very hot in London but there were 3 fans as well. It is very good located with bus and tube really close nearby. A Coop and Sainsbury local for your daily needs are in direct neighborhood - and places to eat and drink too. Dahlia is a perfect host and very helpful. She sends her reply moments after sending a question or telling a problem. We had a pleasant stay and enjoed being in London (esp. East London) once again. And for sure we will come back :-) Note: the Mile End Road is directly in front and it is a busy road during daytime. Bit this was no problem for us.
Stayed 7 nights in Jun 2023
Response from VrboOwner on 26 June 2023
Lutz, thank you so so much for the review. We loved having you stay so much and we hope you can come and stay with us again soon! Thank you!
Verified

10/10 Excellent

Matthias S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great London apartment with good facilities

We had a wonderful stay at this apartment in London. The key handover process was seamless, and the apartment was exactly as described in the listing. It is beautifully designed and well laid out, making us feel right at home from the moment we arrived. The communication with the qwner was always excellent - prompt, efficient, and helpful. She provided us with great tips and advice, which made our stay even more enjoyable. The surrounding area offering a variety of dining options with numerous local restaurants, bars and cafes. For those who prefer self-catering, there are plenty of shops nearby to buy groceries and essentials. The transportation links are perfect, making it incredibly easy to reach the apartment from the airport. Getting into the heart of London was also a breeze, thanks to the excellent connections. Overall, we highly recommend this accommodation. The owner is friendly, accommodating, and always ready to assist. We would definitely stay here again on our next visit to London.
Stayed 5 nights in May 2024
Response from VrboOwner on 31 May 2024
That's the nicest review ever thanks Matthias please come again and stay I will be ensuring all your suggestions are implemented also!Really appreciate you taking the time out to write such a thoughtful review.Thank you!Dahlia
Verified

10/10 Excellent

Howard R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice walk up apartment in Stepny Green - good location

The property is a walk up on the 2nd floor. The apartment is very clean and many items appear relatively new and redone. The location is a 2 minute walk to the Stepny Green Underground station which was so very convenient. There is no AC and no elevator. So it's not going to be an ideal location for anyone with physical limitations or who can't walk up stairs or doesn't want to carry luggage up a flight of stairs. You will also have to stop at a local convenience store to pick up the key and drop it off. Dalia will send you a code to give to the person at the market. This is a short drive, so it's an additional Uber stop, if you're taking that service. It's a 7 minute walk, so not the most convenient feature. The owner, Dalia, was very good to communicate with and very helpful. There are some good places to eat and a CO-OP convenience store close by where you can pick up groceries, coffee and other items. College down the street along with hospital. So lots of activity at night and lots of sirens. This is a good location and good value as opposed to staying in central London.
Stayed 5 nights in Jun 2023
Response from VrboOwner on 7 July 2023
Thank you so much for the thoughtful review you were a wonderful guest! I will take your feedback and ensure to make any adjustments I can!
Verified

6/10 Okay

Miranda E.

Liked: Cleanliness, location, listing accuracy
Disliked: Check-in

Read review for check-in

Upon arriving to the property, we were not provided any check-in information via app or email. We messaged the host through the app, called her and text her but she didn’t respond. After 30 minutes of waiting we got a text back with check in instructions. We then had to walk 5 minutes down the road with all of our luggage to pick up the keys from a super market. Once keys were obtained figuring out which one to use was the last challenge. The keychain had 9 keys and 3 fobs on it which made it a pain to carry around and figure out which one to get into the apartment. The apartment itself is nice and tidy. The only issue with the apartment itself was the broken bed frame (supporting beams in middle were broken) and the bed itself felt very springy. After the chaos of the first day everything was fine. Check out does require you to drop the keys off at the super market so be sure to give yourself plenty of time to walk them back.
Stayed 7 nights in Jun 2022
Response from VrboOwner on 30 July 2022
Thanks, Miranda, appreciate your feedback and I did not know that about the bed frame I will be sure to get it fixed. I am so sorry you had such issues with check-in and keys, this has all been sorted so there is no confusion. Thanks again Dahlia
Verified

10/10 Excellent

jerry lee n.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent apartment, great location and right near the bus and tube

We stayed in the apartment for 2 weeks and just loved the place. My wife and I travel a lot and usually get apartments. Dahlia was an excellent host and our stay was everything we hoped for. The Stepney Green tube is less than a block from the apartment and the bus stops, literally, in front of the apartment. The apartment is located in the middle of the urban Queen Mary University. Lots of backpacks, restaurants, shops and young students. We felt very safe and had a great variety of food choices, both restaurants and stores. The apartment was clean and had the usual wifi, tv etc. The wifi worked great as did the tv. The kitchen was a full kitchen with dish washer, refrigerator, washer/dryer, stove, coffee pot etc. Everything worked. The bedroom had closet space and the matress was comfortable but a bit low to the ground. This is an apartment, not a studio. The bedroom is separate and the door closes. The living room, dining and kitchen are one big room. There is no elevator, but the apartment is only one level up. We are in our 70's and had no problem getting up and down the stairs. There was some outside (student) chatter on the weekend but we didn't mind it. Location. Great public transportation is close by but if you want to go for a walk it's a great location. We spent an afternoon walking to a nearby canal and walked along the canal to the Thames and back a couple of hours. 5 star apartment. Jerry and Liz
Stayed 13 nights in Feb 2024
Response from VrboOwner on 15 May 2024
What a wonderful review thanks so so much for this Jerry and we hope to see you again soon!
Verified

10/10 Excellent

David D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Modern and Convenient for exploring London

My wife & I stayed here for a week in early-middle July, and used it as our base for exploring London and the South of England. This is a great location, about 2 minutes from the Stepney Green Underground station and there's a bus stop right in front of the flat. There’re 2 grocery stores and 3 ATMs nearby. The building is secure, requiring an RFID fob to get in. The door to the flat takes a key to open and is spring loaded and closes automatically -- make sure you've got the keys if you're walking out! :) Key/fob pickup is in City Supermarket ~7 minutes down the road, so plan on making that walk upon arrival, otherwise you won’t get into the building. Dahlia will give you the key code and address for pick-up/drop-off. The flat is up the stairs to the 1st floor and there's no elevator. There's no air conditioning in the flat, so consider that if you come during the summertime. The stove vent fan can be used to pull in cool outside air through the windows. As the owner states, you're "on a main road so you will be able to hear the hustle and bustle of London" -- especially if you have the windows open. :) The flat is modern, clean and comfortable, with new appliances, LED lighting, Wi-Fi, plush bath towels, and a clothes washer/dryer all-in-one unit. The double bed was comfortable, and I had no trouble sleeping on it. Dahlia, our host, was very nice, and easy to communicate with via Whatsapp or VRBO’s site.
Stayed 7 nights in Jul 2023
Response from VrboOwner on 25 July 2023
Thank you so much David for the wonderful review. Please let us know when you are back and I would love to host you again! Thankyou!
Verified

4/10 Poor

Sierrah C.

Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication

Multiple Inconveniences

Positives: - The flat closely matches the photos and is conveniently located near an underground station. Negatives: - Host Communication: The host's frequent messages and voice notes were excessive and unnecessary. This level of communication felt intrusive and did not contribute positively to my stay. - Unprepared Accommodation: I arrived at the flat four days into my 11-day booking due to unforeseen delays caused by riots in the UK. Despite notifying the host of my late arrival, the flat was not ready. There were no towels, the bed had no sheets, and the pillows were bloodstained. After a long flight, I was unable to shower or rest properly before attending an event, which was extremely inconvenient. Although the host arranged for the cleaning service to bring towels and make the bed, I had to spend the first night without pillows as the replacements only arrived the following day. Despite the host claims that it would take a day to receive pillows since she wanted to make sure I received “better” ones than what could be gotten at nearby stores, the pillows she delivered were basic Tesco pillows, contrary to the host's claim. Additionally, I was only given one partially used toilet roll for an 11-day stay, which added to the inconvenience. - Refund Issues: Was promised a refund of half the cleaning fee due to the issues with the flat, I did not receive it during my stay. After multiple follow-ups, the refund was finally sent via PayPal, but it was less than promised.
Stayed 11 nights in Aug 2024
Response from VrboOwner on 26 August 2024
Hi Sierrah Thank you for the review and I am sorry you had such a terrible experience. As you can see from my previous reviews I have not had any of the issues that you faced during your stay. I absolutely was horrified to discover that the bed wasn't done up when you arrived and that the pillows were not to our standard. I shared my telephone number and I sent multiple messages because I am a Premier Host and I wanted to over communicate with you as I felt terrible for your initial experience. This has never happened before and unfortunately as I said it was because a cleaning agency took over the cleans from my regular cleaner. Within the space of less than 24hrs I got the agency to come and fix the issue with the beds, I said I would return half your cleaning fee. The cleaning fee you pay on VRBO is £70 so half of that is £35 which is what I sent and I said I would send half which is what I did via PayPal, it was not less than I promised I specified half of the clean fee so maybe you misunderstood that part of were not aware of how much you paid on VRBO for cleaning. In regards to 'multiple follow ups' I asked you for your PayPal address and then you had to ask me once about payment, it was not multiple. I said I wanted to get you pillows via Amazon but actually they didn't come and they sent cases instead of pillows so my only alternative was to get local ones and they were not cheap. They are standard good quality pillows. I fixed all your issues and I apologized many times during your stay. I am sorry you found the messages intrusive I was trying to be a good communicative host. I've noted the issue with the toilet roll thanks for the feedback. Again sorry for the fact that you didn't have a good initial experience and you had issues with me over communicating, . I shared my telephone number so we were able to communicate. Finally I hope my reviews speak for themselves I have been a host on VRBO for over 3yrs and this is the first time I have received a review like yours and hopefully it will be the last. Issues happen unfortunately and as stated I resolved all your issues in a quick and effective manner. Thank you
Verified

8/10 Good

Natascha Z.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Super Lage!!!

Die Wohnung liegt nur 2min von der U Bahn Station weg, mega! Allerdings für unsere Verhältnisse etwas laut, weil direkt an der Strasse gelegen. Ich war froh über unsere Ohropax. Allerdings kommen wir auch aus der Kleinstadt. Die Wohnung ist gut aufgeteilt, das Bett/Matratze könnte mal erneuert werden. Alles in allem aber empfehlenswert.
Stayed 8 nights in Mar 2023
Response from VrboOwner on 29 April 2023
Thanks so much for the review Natascha and we ordered a new mattress, thank you for the lovely feedback it is really really appreciated!

About the host

Hosted by Dahlia Basar

Host profile image
I am a northern girl living in a southern territory🙃.
I have been living in London for more than two decades so you could class me as a local expert (kind of).
I work in Tech and have done for most of my career, I also moonlight as a Landlady and have a couple of flats I rent in London!

A massive foodie always on the lookout for the next place eaterie!

Why they chose this property

My flat is a humble flat but it is really well located. You are 2 mins walk away from a tube station and as the postcode suggests it is in Zone 1 of Central East London.
The flat has all your mod cons and the rest of the building is only shared with another 8flats.
Everyone enjoys the location and how quick it is to get anywhere. The Elizabeth line is also a stone's throw from the flat and it will take you into town within 10mins.

Languages:

English

Premier Host

They consistently provide great experiences for their guests
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