4/10 Poor
Helen L.
25 November 2022
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
Truly appalling!
The cottage was listed as having a private driveway for 2 cars and on street parking for another 2. The only parking was an allocated parking space for number 57 on the street. There was no driveway at all.
The interior was infested with ladybirds. We arrived at
7.15pm so it was dark and we couldn't see the outside of the property. There were clusters of ladybirds in the corners of the living room, hall and our bedroom. They were also all over the curtains. When I tried to open the bedroom window before I went to bed, there were literally hundreds of them which came raining in the window. I spent about 40 mins trying to scoop them off the window sill, floor and curtains into a mug. I emptied 4 mugs down the sink. The following morning, we could see loads of them on the outside wall. I couldn't open the window for the duration of our stay. Our bedroom door did not close and there was a very grubby, dirty office chair, covered in someone's hair, left in front of the wardrobe door in our bedroom. The following morning my friends told me that when they had gone to bed in the other bedroom, there were hairs on the sheet and a rip in the duvet cover. There was no light shade in that bedroom, only a bare bulb. There were cobwebs everywhere in every room, including above our bed and in the bathroom. The moulded skirting boards were covered in dust.
The kitchen was poorly equipped for 4 people. I raised a complaint the morning after I arrived and was advised that someone would be in to remedy things. We were out for the day and when we returned, the cottage was in exactly the same state as we left it.
Host and Stay have tried to insist that someone was in but if anyone did go in, they did absolutely nothing. I have been offered a refund of £60 which is apparently the cleaning fee!! I have not yet discovered what cleaning was involved. They also advised me that the ladybird issue had apparently been ongoing for some time but that housekeeping had not reported it to them. I would never, ever stay in another property managed by Host and Stay. In view of the increased cleanliness standards required as a result of covid, the standard here was way below even a very basic standard.
Helen L.
Stayed 3 nights in Nov 2022
