4/10 Poor
jacqueline S.
28 September 2023
Liked: Location
Disliked: Check-in, communication
Inadequate amenities, unresponsive argumentative host and terrible maintenance issues
We are both professionals, one a host in Toronto. We had 7 nights in this location - one of four stays in Italy. It was pretty and well-located but we had problems from beginning to end.
The site clearly said 28 euros each due on arrival. They demanded significantly more, paid in advance before getting the access code. The site also said towels and linens supplied for four (2 beds).
The directions to the floor were not clear (second floor in North America refers yo that). Our unit was another flight up and trying to sort that with the host’s daughter was challenging. She wanted door photos and was unaware we were checking in. We figured it out ourselves.
We had a small bath towel and hand towel each for a week. A lack of toilet paper (we ran out), a small piece of used soap in the bathroom, no dish towel orpaper towels and coffee but no maker to match it. And no bedding was provided for the second bed.
A light was out in the living room, the door handle was missing from the inside of the shower so you couldn’t fully close the foot and needed the only towels provided to mop it and the shower trap fell off as there was no screw holding it on. The hand soap dispenser was broken; broken mug was in the cupboard along with a chipped dish and there were neither cups nor wine glasses for four. Garbage could not be separated; mould in the shower, chip bits in the couch/ pull-out bed and the patio unclean.
The host insisted these were untrue and/or would cost more.
jacqueline S.
Stayed 7 nights in Sep 2023
