THE RED DOOR LODGE-I SLEEPS 30 Heated pool NEAR DREAMSPARK & Ommegang Brewery

Thanks Sara! I’m so happy to hear that your entire family enjoyed our home. You were an equally as wonderful guest.😊🏠

Thank you Jodie!

Thank you David!

Thank you Laurie!

Thanks Rock!!😊🏡⚾️

Thank you Noreen. We appreciate that you let us know right away when you had a concern about the beeping. I’m glad it was an easy fix and didn’t interfere with your stay. The kiddos told me they enjoyed their stay. That’s the best feedback! Thank you for choosing The Red Door Lodge for your Cooperstown adventure.

Thank you for your review Christine!

Thanks for capturing that beautiful moment from the kitchen. That’s why we have the 2 decks off the kitchen. The sunsets are breathtaking. Thank you for the review. You were a dream guest. ( Thanks for taking care of the 3-snow flakes on the fridge 😊🏡⚾️

Ashley, Thank you for the wonderful review. It was our pleasure having you as our guest. We hope to be your host again for a future stay. Carin and Paul 😊🏡

Thanks for the review, Kristina. I’m so happy to hear you had the perfect experience! We are thankful that you chose us for your stay in Cooperstown😊

Thanks for the fantastic review!

Thank you for your kind words,Jennie! We are thankful that you choose our property to stay at for your DreamsPark adventure! 😊 Carin & Paul

Thanks Meghan! I am so happy everything worked out for your group😊 We look forward to being your host again in the future. Carin & Paul🏡

Trish, your review is absolutely wonderful! Thank you so much for pointing out all the details we focus on to ensure our guests have a perfect stay.😊🏡⚾️

Thanks for the great review! We appreciate you taking the time to write about your experience. 😊

Thank you for your review Ed! We look forward to hosting you again!😊🏡⚾️

Jason, you and your group were absolutely terrific guests! It was truly our pleasure meeting you, your family, and your baseball family. Thank you so much for the amazing review — you rock! 😊⚾️🏡 Carin & Paul

Wow! Such a fantastic review. We are thankful for you taking the time to say so many kind words!!😊🏡⚾️

We’re glad you enjoyed your stay and would recommend our property to others. As a reminder, our policy REQUIRES guests to take insurance as our property is not your average home. The insurance policy covers up to $5,000 in potential damages, and we believe we were more than fair with the amount claimed for the damages incurred during your stay. In fact, we overlooked several smaller details as a gesture of goodwill. We had the option per VRBO's guest policy, to ask you to leave due to violations of house rules and property damage. We choose not to disturb your stay. Our home does not require repairs or renovations as you suggested by you as the reason for the insurance claim. Instead, we had to deal with the inconvenience of obtaining and replacing items damaged by your party. During your stay, I personally called you after noticing part of the pool PVC piping out on the basketball court. You mentioned that, "you were unaware of the situation and would speak to the children when you returned." Upon further inspection outside, I also found that part of the pool skimmer pole was bent, a lounger chair was broken, and a piece of a brand-new umbrella was found bent near the fire pit, among other damages. Regarding the weather, while there may have been storms in other parts of the country, there was no significant weather event in Cooperstown, New York, during your stay. We typically experience mild to moderate wind and rain conditions in this area during the summer. Suggesting that the weather was the cause of these damages doesn't align with the conditions we observed at any of our properties during your stay. The unfortunate reality is that the property was not treated with the care and attention we expect from our guests. Umbrellas were left up while not in use, children were unsupervised around the pool. (The children used the PVC pipe as a baseball bat against the trees and broke the end of it. This was observed by a neighbor.) Actions that we consider basic care when renting someone else’s home were overlooked. This is why a claim was made for damages. We understand that leaving a 1-star review may be your way of expressing dissatisfaction, but it seems to overlook the fact that there were NO issues with the property itself. Management answered ALL of your questions in a timely fashion prior to and during your stay. In other words, your stay was impeccable as was the management. Instead, the review focuses on damages that occurred due to a lack of care and supervision, which led to our claim. While your review may attempt to "warn others," it may, in fact, highlight to other hosts the importance of setting clear expectations with guests regarding the proper care of their properties.