Upon arrival on Friday, we initially tried to check in early. We did the online request but were told that if and only if the cleaning was complete could we get into the apartment. Although it continually said "pending" we decided to just go to the apartment & see if we could get in. This was only right before the original normal 3:00 p.m. check in time. The air conditioning was NOT working (only blowing hot air) & of course it was the week Lisbon was having extremely hot weather. Again, we were told to inform via online message. We were asked to check the breaker to see if it tripped (which we couldn't since it's different than in the US). We didn't have cool air in the apartment until we returned from a day trip late afternoon on SUNDAY. Additionally, the drain in the shower was clogged & we were first asked if we could clear out clog ourselves. I was offended that I was asked to do this. Then we were told not to use the shower until it was fixed-again which didn't happen until Sunday. The only good thing was that the rain shower head was great. The apartment was just as it looked online but wasn't really clean when we arrived. The floor may have been swept but it needed to be mopped. Socks or bare feet got extremely dirty. The apartment was cleaned mid-stay which helped. Overall, our stay was okay but the fact that the first 2-3 days was terrible due to not being able to relax, sleep & get ready in the extremely hot apartment.