Host & Stay | Melody's Cottage

Thank you for taking the time to leave such detailed feedback — I’m very sorry to hear your stay fell far short of expectations, particularly given your own experience managing cottages. I apologise that you encountered a smell of mildew when opening the back door and rust inside the microwave; those comments are concerning and not acceptable. I also note you have made a formal complaint to Host & Stay on nine health and safety grounds and that this has been raised. I’m very sorry you had to buy two trailing leads because the only bedroom socket was hidden behind the bed, and that the sitting room provision was insufficient. Your points about kitchen equipment — only one saucepan lid for several saucepans, only a frying pan and only one set of cutlery per person requiring hand washing between meals — are also unacceptable and not reflective of the standards we aim to provide. Likewise your need to purchase non-slip mats to use the bath and shower safely, the lack of ventilation in the bathroom and the stuck window are all matters we have noted. Thank you for bringing these issues to our attention and for outlining them so clearly. We have noted your feedback and it will be investigated. Please accept my sincere apologies that the cottage did not deliver the luxury experience you expected or that Host & Stay advertise. Your comments are important and will help inform improvements for future guests.

Thank you so much for your kind review! We're thrilled to hear you enjoyed the cottage and its location. We hope you had a wonderful time exploring the area, and we’d love to welcome you back anytime!

Amazing review thank you ! I’m so pleased you have enjoyed your stay and the location. We would love to host you again.

Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our cottage. It’s great to know that you found it clean, light, and airy, and that the furnishings and amenities met your group’s needs. We’re also pleased that the location was ideal for your touring plans. Your kind words are much appreciated, and we hope to welcome you back for another stay in the future.

Amazing review thank you ! I’m so pleased you have enjoyed your stay and the location. We would love to host you again.

Thank you for your kind review! We're so glad to hear you enjoyed the comfort of the cottage and its lovely location. We hope to welcome you back soon!

Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at our cottage and found the central location convenient for exploring Northumberland. Our team takes pride in maintaining cleanliness and ensuring the cottage is well-provisioned with all the essentials for our guests' comfort. It's fantastic to know that you found everything you needed during your stay. We greatly appreciate your recommendation and hope to welcome you back soon for another perfect stay!

Thank you for your lovely review. We are delighted that you had an excellent stay! We are happy that we were able to accommodate your dogs during your stay. We would love the opportunity to host you again in the future.

Thank you for your feedback! We're glad to hear you enjoyed your stay and found the house clean and well-equipped. We apologize for the issues you experienced with the shower temperature and the garden privacy – we’ll look into these. We're also sorry for the confusion with the key collection process and will ensure better communication in the future. We hope to welcome you again soon!

Thank you for your stay. We appreciate your rating and hope to welcome you again in the future.