We were so excited to be arriving on Christmas day to enjoy some much needed family R&R in the bay area. We picked this property based on its pictures and location. While it was a lot more than we were hoping to pay, we trusted the pictures and description and went ahead and booked the property. I was disappointed as soon as we got there. I have a disability, and while I can go up/down stairs, I take it slowly, but the sidewalks were filled with leaves, sycamore pods and the front lawn had long grass and the 'walk way' to the stairs was uneven, the cement steps without any sort of railing and all the steps were not regulation, making coming unnerving. Once into the property, we found it very cold (and we're from Minnesota), the furnace only really warmed the middle hall and kitchen, we even closed off the living and sitting room off to get the warmth to go up to the 3rd floor level, to no avail. The bathrooms either had stairs to get down to them, or they had a old skool claw foot tub to take a shower, which is high and hard to get in and out of if you are less than able. The stairs were slippery and the banister hard to hold onto when wet and even a piece of wood was broken off of the banister as it had rotted. The back deck also was wood and felt insecure and looked rotted. While the 'house manual' mentioned to not leave any food out or eat in our rooms (all rules/advice we abided by), there was a bad ant infestation. When I contacted the owner, he said 'they occasionally got ants' and blamed it on the rain the night before. This was not occasional at all, and we saw ants all over the kitchen and bathroom the entire time we were there. Net/net, I think the place could be a fine property, but it needs a lot of upkeep, repairs and general TLC. The owners seemed nice enough, and there were some good basic things like a dishwasher, washer/dryer (we didn't use), and refrigerator, coffee maker, microwave, tea kettle, all helpful and yet expected given its what we knew and chose based on the property description. The property didn't look anything like its photos and for this, its unfair to us. But beyond the lack of warmth, cleanliness, accessibility was the issue with the safety. The front really needs to be fixed, grass mowed, some basic yard maintenance and upkeep at a minimum. It was a disappointment and I don't think its fair to rent this property with the pictures posted, disrepair and ant issue.