Ken was really amenable to our slightly chaotic arrival time logistics (we had people travelling from across the country, and traffic caused it's issues), which we were really grateful for.The house itself offered the perfect space for what we needed but was SO cold on arrival. Ken had put the heating on and lit a fire shortly before we arrived but the house was far off warming up and many of the radiators weren't particularly effective (we suspect bleeding some of them would have helped but there was no radiator key available when we asked). We had a good few hours of shivering, despite keeping doors and curtains etc. closed (as advised) before the house reached an acceptable temperature.Everything feels a bit tired - the towel rail in the bathroom was in a pretty dire state, for example. While some vintage features lent charm to the property, some fixtures/fittings are in desperate need of modernisation/updates to make this property deliver what it could/should as a place to escape to.