4/10 Poor
Michelle L.
31 May 2025
Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
2 Stars but this property has potential and can be improved
This is a tough review to write because we had a really awful experience due to the property management company but the house is quite nice - though not totally as advertised. While properties typically share check in info a week out, this company did not give us check in instructions until 5pm on the DAY OF our check in. We tried to reach the management company with no responses (called - only spoke Italian and hung up on me and the VRBO employee, emailed, texted). We finally booked a hotel since we had no place to stay. Finally, at 5pm (3 hours after the advertised check in time), they emailed me check in info. They never used the VRBO app. despite using it 3 days before for my security deposit, tax and foreign guest check in info. We decided to go since we had the house for the next three days and I didn't feel like fighting for a refund with a company that was non-communicative. Know that this is not a single occupancy home. There are permanent residents living downstairs and the noise (talking, yard work, cupboards slamming) were pretty constant. We thought we had the entire home upon booking.The house is on a gorgeous property and the house was clean and very comfortable. (Summer of 2025 - the house next door is under renovation so expect construction noise all day. Not this properties fault, obviously.)Note: VRBO was incredibly helpful as we navigated this stressful experience.
Michelle L.
Stayed 3 nights in May 2025
