My stay at this property was less than ideal, especially when an unexpected power outage left me and a group of senior citizens without light or food for hours. I reached out to the property manager, Byron, asking about emergency lanterns in the room to decide whether I should purchase some, but I never received a response—not during the emergency, and not even after my trip had ended. I also emailed the parent company, Captain Cook Resorts, and received no response from them either.In a situation like this, the bare minimum is basic communication and support, which was completely absent. I was forced to go out into the city, which was dealing with a citywide power outage, to find food for the group—an extremely difficult task.While the check-in process was straightforward, and the room itself was okay, the lack of support from both the property manager and the company as a whole made the experience incredibly frustrating. If you need help during your stay, don’t expect timely or helpful responses. The lack of customer care in an emergency is unacceptable.