⭐⭐⭐⭐⭐ChampionsGate, 9 Bed Luxury Exec Villa, Sleeps 30, West Facing Pool & Spa

Thank you for your feedback. We’re genuinely sorry to hear that your stay did not meet your full expectations. However, we would like to clarify a few important points for the benefit of future guests: The home is exactly as represented in the listing, including current photos that accurately reflect the furnishings and décor. Your only report of furniture wear was for two sleigh bed footboards showing minor cosmetic wear, these were promptly replaced with new beds immediately after your departure. Additionally, a few small maintenance items you brought to our attention were addressed at that time as part of our ongoing commitment to quality. We also want to highlight that all-new patio furniture had been installed before your arrival, offering upgraded outdoor comfort. Additional upgrades like improved mattresses, new TVs and new flooring have all been recently installed. The home features 9 spacious bedrooms, over 3,800 square feet of living space, and is carefully maintained to ensure guest satisfaction. We always welcome honest, constructive feedback, but vague comments such as “furniture was very worn and dated” are not only inconsistent with the facts, but they can also be misleading to future guests who rely on detailed and accurate reviews when booking. We remain committed to providing a high-quality vacation experience and encourage guests to reach out during their stay so we can resolve any concerns in real-time. Thanks again for choosing the Saras Retreat (1241656) with Vrbo

Hello Angela, thank you for taking the time to submit a review of your stay at the Saras Retreat (1241656). I am very pleased to read that you enjoyed the home and that you had an enjoyable vacation. I am sorry to read that you experienced some Housekeeping issues, had these been reported to me at the commencement of your stay (rather than after your departure), I could have instructed Housekeeping to visit and address for you. The Internet service was taken out by a storm prior to your arrival and you were notified before the commencement of your stay. Service was restored as quickly as possible by the service provider (the following afternoon). Again, please accept my apologies if these issues in any way compromised your accommodation experience. Thank you again for choosing the Saras Retreat with VRBO/HomeAway.

Thank you, Crystal, for taking the time to post a review of your stay at the Saras Retreat (1241656). All the pictures we provided to you clearly showed the damages caused during your stay. Damages included (but were not limited to) the following: excess trash, permanently stained comforters, permanently stained & soiled bed sheets, damage to a slate pool table, damaged vertical blind louvres and damage to a fan light. Unfortunately, damages this extensive are not acceptable and have to be charged to the outgoing guest. None of these damages were present prior to your arrival as can be attested to by our housekeeping team, maintenance team and 3 of our property managers. You rented two homes from us and both homes were vacated with damages. Your review and subsequent communication to me were evidently triggered by your non-acceptance of the charges made against you. This is naturally very disappointing, but as stated earlier in this review, I am unable to write off such extensive damages evidently caused by your group. Thank you for choosing the Saras Retreat with Vrbo.

Hi Peng, thanks for taking the time to post a review of your stay at the Saras Retreat (1241656) during the Christmas holiday. I’m naturally very disappointed to read your review. When you arrived at the home, you got in touch and stated: “The place is awesome and spacious” It appears your unfavourable review was triggered by your non-acceptance of the charge made against you in respect of the broken oven door glass. There were 26 in your group. Unfortunately, the oven door glass was broken by somebody during your stay (object dropped onto the glass whilst the oven door was open) leaving us with a very difficult situation that had to be resolved between 12/25 and 12/26 prior to our next guest arriving. Thankfully, we managed to get the parts and locate a repair technician at short notice, the cost was passed onto you. As might be expected, I am unable to absorb the costs of such damages and the deduction was made from your security deposit as per our terms and conditions. Thanks again for choosing the Saras Retreat (1241656) with HomeAway / Vrbo.

Hi Paul, thanks for taking the time to post a review of your stay at the Saras Retreat. I am pleased to read that you thought the house was great and that you enjoyed your weekend. Unfortunately, the amount of furniture you moved caused us a considerable problem. Our policies are clear in respect of the moving of furniture and are reiterated via signage throughout the home, your final instructions, and the home manual. You took it upon yourselves to move a 500lb slate pool table (which had to be moved back by four people and then professionally releveled). You moved heavy dressers, rearranged rooms, moved furniture from one room to another and made it difficult for the designated property manager to check the home as items she was looking for had been moved. We had to hire people to come and move the furniture back (as it is very heavy). The main reason we do not permit guests to move furniture is because of the risk it poses to those attempting to move the furniture; not to mention the inconvenience it causes our management, housekeeping and maintenance teams. Thanks again for choosing the Saras Retreat (1241656) with Vrbo.