2/10 Terrible
Kevin H.
6 August 2020
Disliked: Cleanliness, check-in, communication, listing accuracy
STAY AWAY FROM SURF AND SOUND REALTY!!!
I would give ZERO stars if it was a choice! When we first walked the front door it smelled musky. The house itself was nice and large enough for our family BUT it was filthy! My brother's feet were black after only a few minutes of walking barefoot on the floors. The kitchen appliances had fingerprints and places where food dripped on them. The countertops hadn't been wiped down. The cabinets had crumbs and dust in them and obviously were never wiped out. There was a bowl under the kitchen sink filled with water from an apparent leak. We literally had to clean the kitchen prior to unloading our items!! The carpet under the dining room table, which was supposed to be a tannish color was black and stained. The floor in the basement/lower level had sand throughout. Several of the bathrooms had "pubs" on the toilet seats even though they had "sanitized" strips across them. The garage door was broken and we had to lift it manually to get in and out. The outside showers didn't work, no water. The skimmers on the pool did not work and there weren't any chemicals in the pool or hot tub (the floating dispenser for the chlorine tabs in the hot tub was empty). We were told that someone would be out to clean the pool and hot tub 2 times during our week due to COVID, that didn't happen!! We called Surf and Sound 3 times to address the outside showers, the kitchen sink, the pool and the hot tub. They sent a "handy man" who was very nice but wasn't able to address any of the issues. He indicated we needed to wait for a plumber and the pool company. We came back to the house on Tuesday afternoon and the outside hose was in the pool, with the water running and pool almost overflowing...NO ONE ELSE WAS AROUND and no on came back to check on the hose either! Not sure how long it had been running. They pointed the pool jets up so we would think they fixed the issue but the skimmers still weren't working and chemicals had not been added to either!! We called Surf and Sound AGAIN, let several messages and NEVER heard back from anyone before we left on Saturday! The pool was basically just stagnant water with the skimmers not circulating it and all the bugs and such just stayed on top of the water. We had kids with us and would have loved to use the pool but not like it was!! I hope the owners of this property see this rating and realize that their property isn't being taken care of!!! We will NEVER deal with Surf and Sound again!!
Kevin H.
Stayed 7 nights in Jul 2020
