Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had several issues upon arrival. The door handle to the house was broken, all the remotes in both theaters were missing batteries or had dead batteries, the internet didn't work in one of the houses, etc. When I reached out to UBVR, they said they'd send someone. 6 hours later, still no one had come. I called again and they sent someone, who basically said he couldn't fix any of it, couldn't even get batteries for the remotes, until the next day. He came back the next day and put batteries in the remotes but did not fix the door handle, so we couldn't get in the house half the time. When I brought up these issues with UBVR, they just keep telling me they'll get back to me. Now I can't even get a hold of them. Several other issues, these are just the big ones. Terrible service, terrible response time and communication, and poor condition of house on a few different levels. Very frustrated.