Luxury Retreat Pool&relaxing Spa Pets Welcome Sleeps 8+ 2Kingmaster Extent stay

Thank you, Travis, for your wonderful review. It means a lot to us. We loved having you, and we hope to see you again in the future in any of our 8 vacation homes!

Thank you so much for your 5-star review and kind words, we hope to host you again in any of our 8 vacation homes!

Thank you so much for your wonderful review! We look forward to hosting you again in the future!

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and that our accommodations met your expectations. Your kind words mean a lot to us and help us to keep providing a great experience for all our guests. We look forward to hosting you again in the future!

Thank you so much for your kind review! We’re thrilled you enjoyed your stay and would love to host you again anytime.

The cameras in the front and the back are for security purposes only and will only be reviewed if there was an incident.

Thank you for taking the time to share your feedback with us. We genuinely appreciate your comments as they help us to continually improve our services and provide a better experience for all our guests. Your constructive insights are invaluable, and we take them seriously. All of our properties receive quarterly pest control services to maintain a comfortable environment. Unfortunately, the severe storm during your stay likely caused the ants to seek shelter indoors. We offered to have our pest control service address the issue immediately, but we respected your preference to decline this option. Instead, we provided an odorless bug spray as an alternative solution. Florida's climate can attract various insects, but please rest assured that we are committed to keeping our property as bug-free as possible. We appreciate your understanding and hope to host you again under better circumstances. We previously offered complimentary coins for laundry, but we have since upgraded our services. Guests now enjoy complimentary laundry without having to pay. The shower drain issue was promptly resolved by our plumber, similar to what can occur in any residence. During your stay, we experienced temporary water and electrical outages due to the storm; these are not ongoing issues. This property maintains a 5-star rating, and we address any concerns immediately, as your positive experience is our top priority.

Dear Lisa, Thank you for your feedback. We are sincerely sorry for the unforeseen pool leak repair delay at the start of your stay. We addressed the issue within 24 hours of your arrival and compensated you with complementary pool heating as per your request. Additionally, we responded immediately to your propane tank request and ensured all initial concerns were resolved. As for the constructions, it was scheduled to start upon your departure. The pool constructor spoke with you directly without our knowledge and asked you if it would be ok to do the work on the exterior of the lanai while you are enjoying the property. You guys told him that if he brings beer for you to enjoy, he can do the project while you are there. When we found out that he started the project while you were there, he assured us that you guys authorised this work as you later confirmed to us in text, and you didn’t have any issues with him, actually, you became good friends with the constructor. During your stay, you never complained about anything related to the construction, and we got assurance from the constructor that he cleaned all debris, installed a safety fence, and temporary steps for emergencies. Regarding the construction, it began with your full knowledge and agreement. Temporary emergency exits and safety fencing were installed during the project, and we have documentation and pictures to support this. We have a professional cleaning service company after every stay, and we make sure that the property is bug-free. We also have a scheduled pest control service to take care of the exterior and interior of the house to ensure that the property is bug-free. Our property is a five-star property that is groomed to perfection. We take pride in being a 5-star host, and, unfortunately, you gave us a 2-star rating after we refused your demand for money upon your departure due to a construction job that you authorised and started without our knowledge and without our approval.