2Bd Ritz-Carlton Club St Thomas - Trusted Personal Service for Over 25 Years

Glad you enjoyed your stay. Please consider us for future accommodations. Travel En Vogue

Many people prefer the ground floor walk out units since they don't have to take an elevator to get to the beach, they can just walk directly out of their door to access the beach. We define beachfront/waterfront as "fronting" the ocean, meaning there are no dwellings in between the unit and the ocean. The owner of the unit you stayed in feels that their unit does meet this definition and we merely represent them. The resort was built so that technically all of the units are oceanfront and have ocean views. Naturally, some units are going to have better views than others but we always try to match owners with the best unit we have available at the time they book. If they book last minute, some of the more highly desired units may no longer be available. If having a unit on a higher floor is more important to you than being able to walk directly out of your unit to the beach, we can always try to search for owners that have a higher floor unit if we only have first floor units left but would need you to communicate this to us prior because, as mentioned before, some people actually prefer the walk outs and we don't always know renters' preferences before they book. Regarding the mosquitos, this was unusual to have this happen and as soon as it was brought to the on-site concierge's attention, they rectified the issue immediately by fumigating the unit and bringing in citronella candles to have on the patio so that the guests could have the patio doors open and still not have to worry about the mosquitos. They would have moved you to another unit but this was during a popular spring break week that you stayed at the property and the resort was fully occupied.