2/10 Terrible
Katie M.
4 August 2022
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Not Worth the Money
I had a 30-night stay at this property. On my first night I had to stay in a hotel because I was given the wrong codes to get into the unit and the hosts didn't answer their emergency line. The hosts offered me a 1 night refund which was less $ than the hotel stay. I agreed but felt they should've covered the hotel cost instead. When I got into the unit, it didn't reflect the pictures in their listing. The bedroom was decorated and had furniture in the listing photos, but in reality it was just a bed with bare marked-up walls and a dresser, and the bed quilt was tattered & ripped & the duvet had a blood stain on it. The living room furniture was beat up & worn out, but the listing showed clean, newer furniture and a different layout. The place was also filthy – ceiling fans and blinds were caked in dust & dirt, the pots & pans were caked in dust and grease, the couch was covered in a visible layer of fur & dust, there was trash in the trashcan & there were glass shards on the floor. I had to spend hours documenting everything. The hosts sent cleaners so I had to leave the unit for 2 hours. Upon return nothing was cleaned except the floors & blinds. I had to document everything again and call the hosts. We agreed on another time for cleaners to come. I asked if they needed a list of what needed to be cleaned and they said no. I left my unit at our agreed upon time and returned 3 hours later to find the cleaners just arriving. They had no idea what needed to be cleaned. I had to leave the unit again for 2 more hours and my plans were ruined. No one called me to tell me that the cleaners were coming at a different time - I messaged the hosts who said that they'd call me Mon. – no one called me so I had to call them on Tue. At this point, I had lost several working hours (I was working remotely) & several hours of leisure time to dealing with this issue – documenting everything w/photos & writing down everything I had to deal with, calling the hosts and VRBO. I shouldn't have had to deal with anything for the amount that I paid for this place. All in all, the unit was filthy and not usable to its full extent for 7 days and I lost time and money dealing with this issue. I asked for a 7 night refund + cleaning fee and they offered me just about the equivalent of 1 night refund + cleaning fee, telling me that it wasn't that big of a deal and that the place got cleaned eventually. I feel completely ripped off & swindled by the hosts.
Katie M.
Stayed 30 nights in Jun 2022
