1/5 Terrible
c. p.
16 January 2024
Liked: Check-in, location
Disliked: Cleanliness, listing accuracy
Terrible experience
This property was a nightmare for us. It started out with no internet for 3 days, it was dirty, the couch/pillows were grimy and stained. The floors were dirty, the carpets had dark, almost black, pathways. 1/2 the shower door was missing. The master bathroom smelled of mildew. Blankets from the closet were stained. the bed was worn out & lumpy. Bed pillows were yellowed & stained. The kitchen had so few items in it it was barely functional. The promised bikes were rusted out, with dry rot on the tires, not usable at all. The closets were stuffed with lots of leftover stuff so there was barely room for our things. The patio was cluttered and the patio furniture extraordinarily uncomfortable. THEN, on top of all that, there was construction noise (think jackhammer) for interspersed among 3+ days that reached 75+ decibels. It was UNBEARABLE! The worst thing is that the owners in the building were given notice of the construction noise back in October, so the owner of this unit could have relocated its pending rentals but did not. We finally were moved by Vacasa to a very nice house for the remainder of the stay. But it took multiple calls and countless hrs on the phone to resolve the various issues. The local Vacasa property manager was very helpful, she even bought some kitchen items for us (before the noise issue & made a positive impression on us, & found us the replacement rental. The people on the phones when you call their help lines were pretty worthless.
c. p.
Stayed 11 nights in Dec 2023