6/10 Okay
Susan B.
16 April 2024
Liked: Cleanliness
Disliked: Check-in, communication, location
Not recommended/ poor customer service
The property is an old house in a university neighborhood with one upper and one lower unit. We stayed in the lower. The inside has been updated fairly well and was clean with comfortable beds. The only exception was the range which had rusted drip pans and the oven was dirty. I arrived alone at 9PM and there was no light on in the stairwell down to the front door. The steps were steep, there is no handrail, and it was dirty. I had to maneuver my bags down this dark hole then had to find my phone light to see the code pad on the door. It was dangerous and scary. Then I discovered there was no internet connectivity for my devices or the TV. I reported these issues right away but did not receive a call back until 12 hours later. The maintenance man, Harold, was very nice and replaced the outside light (it was broken) and reset the router which was in the upstairs unit. Two nights later the upper unit was rented by college age people who had a very loud party until 3AM. Calls to the management were useless and we finally resorted to calling local police who resolved the problem. Randy called at 10 AM stating he was on call overnight but had a cold and had taken medication so didn't know the answering service had tried to reach him. I asked him if we would be compensated for all of these problems and he said no. If this description sounds like your kind of place then rent it. I will never stay at any Mountain Time Vacation Rental properties again.
Susan B.
Stayed 5 nights in Apr 2024
