Outpost: Eagles Rest 2 - Renovated, Private HotTub

Hi Mason, Thank you for taking the time to review your recent stay. We’re glad to hear you enjoyed the hot tub, but we’re sorry that aspects of the home’s cleanliness fell short of expectations. Cleanliness is a top priority for us, and your feedback has been shared with our housekeeping team, as this is not the standard we strive to maintain. Had we been made aware of these concerns during your stay, our team would have been happy to stop by and address them. We always welcome the opportunity to address concerns in real time and help improve our guests’ comfort whenever possible. Since your departure, a deep clean of the home has been completed, and a steam clean has been scheduled. We appreciate you bringing these concerns to our attention, as your feedback helps us improve the guest experience. We hope you were still able to enjoy your time in Jackson and would welcome the opportunity to host you again for a five-star experience. All the best, The Outpost Crew

We love to hear that you had a five star stay at Eagles Rest 2, Kari! You were a pleasure to host, and we hope to welcome you back to Jackson Hole someday. Cheers, The Outpost Crew

Hi Natalie, Thank you for taking the time to review your stay at Eagles Rest 2. While we are glad to hear that you enjoyed the location and neighborhood, we are sorry to learn of disappointing aspects of your stay. We understand that you spoke with our after-hours team as you had difficulties locating the home upon arrival and we sincerely apologize for the inconvenience. At the time of booking, we send all of our guests an email invitation to our guest portal where we have made sure to include specific directions for locating the unit. We send a second invitation via text the day before check-in as well. That said, we certainly understand that this is not what you wish to deal with after a long travel day and we are sorry for the negative impact this had on your stay. We wish we had been made aware of any challenges you experienced with operating the hot tub as we would have been happy to assist and send a member of our maintenance team if necessary. Of course, we do understand wanting to remain unplugged while on vacation. In response to your additional feedback, we have since had the carpets professionally steam cleaned and we are very sorry that we were unable to do this during your stay, as it requires the home to be empty. Thank you for your note regarding our visitor guide. While the restaurants listed in our guest portal are up to date and link directly to the restaurant’s site with their hours, we will absolutely review our printed guide to ensure it reflects the same information. We apologize for the inconvenience and appreciate you bringing this to our attention. We hope that despite these items, you enjoyed your time in Jackson overall. Please let us know if you ever return to the area. We would love the opportunity to welcome you back for a seamless experience. The Outpost Crew

Hi Peter, We're glad to hear that you found Eagles Rest 2 to be well located, well stocked, and comfortable. We would love to hear what minor repairs you suggest! Guest feedback is extremely valuable to us, since we aren't the ones actually living in the homes. We hope to host you again someday! Sincerely, The Outpost Crew