6/10 Okay
John S.
26 April 2024
Liked: Cleanliness, communication, location
Disliked: Check-in
Oahu 2024
First of all, if I had to rate communication with the property manager, I would give him 5 stars for helping us out with our move to better accommodations. The room on the 38th floor was great with an incredible view, but that being said, my wife and I are in our 70s and there was only one functional elevator and at times that elevator was either inoperable or could only go up to the 20th floor. When it was fully functional it was fine but there is no way we could walk up or down 18 floors to use the elevator on the 20th floor. We were told that on windy days the cables could get tangled, so it was not safe for the elevator to go higher than the 20th floor. With that in mind we felt very uncomfortable using it especially when the second elevator was broken and had been for quite a while. Other visitors that had been there since the prior week stated that the only elevator had been working on and off all week and they made many walking trips up and down the stairs. The pool was also a disappointment. It was not properly maintained. The picture posted on VRBO fails to show the leaves and debris in the water. Again, I admire the property manager for taking us out of that room and putting us in a much better building to celebrate our 50th anniversary vacation. As for the first room, there is no way in hell I would stay in that building again.
John S.
Stayed 10 nights in Apr 2024