Summer special! Tradewinds Habiscus; Free Internet and Assigned Parking, AC

Thank you for your feedback. We are sorry that our studio did not meet your expectations. However, we respectfully disagree with many of the statements made in this review. Our professional housekeeper, who has cared for this property for more than eight years, personally welcomed you at check-in, showed you around the studio, answered your questions, and provided the keys. We remained in close communication throughout your arrival so we could respond promptly to any concerns. Shortly after check-in, you contacted Vrbo requesting a full refund because you objected that the property was a studio and did not have a direct ocean view. Our listing has always accurately described the property as a studio, and the ocean view shown in our listing is clearly identified as being from the shared upper-floor lanai. After reviewing your concerns, Vrbo confirmed that the listing accurately represented the accommodations. Several of the photos included with this review lack important context. The black discs shown are sealed professional insect bait stations used as part of a preventative pest-management program, which is common in Hawaii’s tropical climate. They are not insect traps and are not evidence of an infestation. The bag under the bed was not garbage; it was a clearly labeled housekeeping bag containing clean spare linens for our cleaner’s use between guest stays. The closet photos show complimentary beach coolers, air mattresses and other beach equipment provided for our guests. The refrigerator contained only two unopened bottles of water left as a courtesy for arriving guests. The bathtub was not broken as stated; it has a cosmetic surface scratch that does not affect its use. When a cleanliness concern was reported, we immediately offered to have our housekeeper return to address it. That offer was declined. We take cleanliness very seriously and have proudly relied on the same trusted housekeeper for more than eight years. We are committed to providing an accurately represented, clean, and comfortable vacation rental. We encourage prospective guests to read our many positive reviews, which reflect the experience of the overwhelming majority of our guests.