4/10 Poor
Amanda C., Chicago, IL
19 August 2021
Liked: Cleanliness, check-in, communication
Disliked: Listing accuracy
Would not recommend
This is the first rental I’ve ever had that’s been less than stellar and it’s unfortunate.
Pros:
1-Check in process was very easy and they allow for early check in if your place is ready.
2-While the house was dated, it was clean.
3-Kitchen stocked with lots of dishes
Cons:
1-Hot tub was filthy (wish I could upload pics) and did not get cleaned during our stay. Big Bear did end up refunding $100 but not really worth it when one of my main criteria was a hot tub.
2-TONS of ants. Summer is ant season but why not put out or supply ant traps?? We meticulously put food/drinks away, washed dishes and wiped counters but still the kitchen and main bedroom had them.
3-Fines for everything! I understand wanting guests to respect the house but the list was ridiculous (if any furniture moved-fine!).
4-There’s 2 rocking chairs in the house that have the “rockers” at the bottom installed backwards so the chairs tip over backwards when you sit in them.
5-Don’t expect any amenities or “extras”. Bare minimum of towels/washcloths. And no extra towels for hot tub. We figured since there was a washer/dryer ok, we’d just constantly run a load. BUT—they don’t supply detergent (or any bathroom items and a ziplock bag of like 5 dishwasher packs. Seriously). So what’s the point? We bought laundry soap and left for next guests—hope we don’t get a fine for “leaving items”.
6-this one is picky but if hoping to watch a movie at night with family the tv is placed in a bit of an odd location so you have to move the furniture (chairs) to be able to see it. And no cable or streaming services to utilize. My husband did find Vudu (?) he managed to access but beware with kids around…lots of not child appropriate choices on it
Amanda C.
Stayed 3 nights in Aug 2021
