Start with the positives: loved the decor and the kitchen was well stocked. Now...the things that ruined this:
My “other mother” was diagnosed with stage 4 cancer and can’t take some crazy vacation during COVID. She wanted to be beachfront with a hot tub and wrapped in a furry blanket fireside while reading a book and smelling the beach air. So, I set up the filters on VRBO to include 1) Oceanfront 2) hot tub and lastly 3) Fireplace. I went a day early in order to sanitize the home because of her compromised immune system, as well as to meal prep for the week. Imagine my surprise when I arrive and the home is actually second row. I worked on trying to get the fireplace started for about 30 minutes. Having used a fireplace many times, eventually I assumed it was not an operator error, and that the fireplace was not working. At this point, I am frustrated and decide to get in the hot tub. However, there was no power to the hot tub, or to any of the outside lights on the “ocean VIEW” side of the home. When I was able to get up with the property manager, Jessica, the following day, she wanted to explain to me that LEGALLY the home is ocean front because it has direct beach access. She also informed me that tenants are not allowed access to the fireplace, however, could possibly get one of the little electric ones that put out heat. Lastly, she would get the hot tub fixed. With that said, the hot tub did not work all week. She explained that it is VRBOs fault that the listing is wrong and that they take no responsibility as I should have went to their direct website, instead of trusting VRBO’s (which is the source that I trusted since that is where I booked it from). I do feel that this company and this property is misleading the general public and the NC Real Estate Commission should be involved in this, as there should be some legal recourse. I would never have spent a huge nightly premium during off peak for a 5 bedroom when all I even needed was 3. I did this because of the way the home was represented.