4/10 Poor
Kelly P.
25 July 2024
Liked: Check-in, location
Disliked: Communication, listing accuracy
Frustrating and stressful experience
Beyond disappointed with this property due to lack of preparation that was unacceptable and fell far below expectations based on property description. The amount of time, money and effort I had to expend every day communicating with management & VRBO, running to the store for missing items (sheets!?) listed in the post, & attempting to troubleshoot various appliances that came with no instructions was a significant distraction and created unnecessary stress for me and my family.
-Mini split AC didn't work: restored to proper working condition FIVE days after our arrival
-No dishwasher/ice maker in unit, both listed as amenities
-ONE drinking glass provided
-Coffee maker carafe incompatible with machine
-Cobwebs, dirty walls, broken vertical blinds: no cleaning products except dish soap
-No washcloths & 2/3 beds missing flat or fitted sheet Mgmt. left us new sheet sets on day 3, both still in package. Really?!
-Lots of steps to unit from garage, not mentioned in listing
-On our last day, I got a text that "someone" smelled "cigarette smoke" coming from our unit. I was chastised & reminded of the rules (i.e. no deposit refund). We don't smoke. Hmm.
-Security lights outside all windows made 3 a.m. feel like 8 a.m.
-New shower tile is scary slippery
-No instructions: Mini washer/dryer combo apparently w/o dry only option. Tried Google: unable to dry tiny load of socks.
-Loud neighbors
-Day 3: Mgmt brought new coffee maker, cloths, oven mitts, sheets, quilt
-and more...
Kelly P.
Stayed 8 nights in Jun 2024
