We stayed at this property from 12/20 - 12/23. We are a family of 4 (2 adults and 2 kids). We had a mixed experience.
The pre check-in and check-in experience was great. Owner was very prompt and detailed in her communication about the property and the nearby stuff. Manager was also quite responsive throughout our stay, but could not act promptly to take care of issues (details below).
Location was great. Property is right on the bay, which cannot be beaten. The overall complex was well maintained and Simpson bay has the right mix of privacy and activities. Also, a ton of good restaurants/night life close by.
Where the property missed the mark was the fact that a few things did not work. All of them are out of owner's control probably, but some of them are bothersome. First, the phone in the house did not work and the maintenance guy said the phone company had to come in. Didn't happen during our stay. A slight inconvenience, but not a big deal. We could manage with other means of communication.
But the master bathroom shower and one of the sinks were clogged. When we notified the manager, she told us that the maintenance guy would be in the next day. But he did not come due to some emergency. Again, out of owner's control, but we were not notified of that and we had to call in again to find out. That was not good customer service. And when the maintenance guys finally came in, he repaired the sink, but could not fix the shower. Neither he nor the property manager knew how to get it fixed and so the master bath was out of commission throughout our stay. This was a big inconvenience esp after long beach days. But more importantly, there was neither acknowledgement of our inconvenience nor a more proactive attempt to repair it. It was like the owner and the manager were awol after they realized this issue was unfixable. It was let down, esp. after they were so prompt in communication when things were good.
Anyways, I recommend folks ensuring all the stuff is in working order before proceeding further,
Thanks,