House, 3 Bedrooms, 3 Baths, (Sleeps 6). Daily Maid Service INCLUDED
Barry and Nanette Kraham
Pool / Spa
Max guests: 6
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
Spectacular views! Wonderful staff!
A lovely home with spectacular views!
Nikolas, groundskeeper and Teresa’s, housekeeper, were both stellar! Their war th and caring turned out stay into an exceptional experience! We will never forget them!
Lynn and family were the perfect guest, I have spoken to both Nickolas and Teresa and were told that Lynn and family were very respectful of the house and more important to both of them. When you rent a vacation home no matter how beautiful having staff that are welcoming can make a beautiful home more beautiful and that same home with staff that are not sensitive to you needs and not welcoming can make that home not quite as nice. I want to thank Lynn for her recognition of Nikholas and Teresa as they are the backbone of Casa Tzampoc. We would be happy to have Lynn back anytime she chooses to come back to the Lake.
This is a great property with great hosts.
Thank you so much for your kind words, I have spoken to Nichols and Theresa and they told my you were a pleasure to have at Casa Tzampoc. You will always be welcome at Casa Tzampoc.
Warm Regards, Barry
Not what we booked
We booked this property primarily for the pool, however, when we got there (literally as we walked through the door) we were told that it was under repair and there was a huge piece of black plastic over it. Not only was it ugly and a huge disappointment but we have small children so a huge safety issue. We were given a 30% discount and arrangements were made for us to use the pool at the property next door (we had to negotiate this 30%- they were offering 15%). The house is beautiful but needs significant upkeep- the outside cushions and wore out/ripped (as an example). Considering the price, this is also a huge disappointment. The house is also part of a larger complex/mini-neighborhood which can get quite loud. Lastly, there were several instances of people coming onto the property and into the house (including the owner Barry) completely unannounced to take photos or pickup items. I have never rented a property in which that has occurred without prior arrangements. The staff taking care of the house (Nico and Teresa) were wonderful but communication with the property manager (Gabriel) was quite difficult. Flavio- the new property manager- was better however, failed to mention anything about the pool being out of commission until we got to the house (it was being retiled therefore not an unforeseen event). Unfortunately, we were expecting something a bit more upscale and this fell short on several fronts.
Great location and spectacular view of the lake. Sebastian was terrific, very good communication and service. We will definitely come back.
Our maid Tressa and house man Nicholas enjoyed this couple very much and told me they were a pleasure to take care of, we hope to see them on there next visit to the Lake.
Barry Kraham, Owner, Casa Tzampoc
Truly amazing views
The house is extremely well situated - reason for having that fearing access road-. Both Nicolas and Teresa (housekeepers) do their outmost posible to make the guests feel at home and welcomed. The kitchen & tools together with the pool and terrace could use some refurbishment. For the rest, the house is beautiful and the view is a true dream.
Thank you so much for your review. The pool will be re-tiled and deck will be painted in the next couple of weeks. we have had guests non stop for the past three months and we need two weeks to drain and tile the pool and re paint the deck. the pool is very clean but to keep it in tip top shape the water must have the proper chemicals to make sure our guests are safe from any germs, the chemicals make the pool wall look dirty but is is very clean. every 8 months or so we drain the pool and re paint, we have now decided to tile the whole pool to avoid that problem.
This is a fair review and would love these renters back.
What a magical place! We enjoyed our stay greatly. The views were unreal. We were also intimidated by the driveway but what a rush once you reach the top! Having Gustavo guide us helped us feel confident. The kids didn’t want to leave!
Thank you so much for your review Marly. Nanette and I are so happy your stay at Casa Tzampoc was all you expected. We always get such wonderful letters telling how much they love going up and down the hill, we have always found it very exciting.
We will be happy to welcome you and yours again in the future.
Warm regards to you and yours, Barry