6/10 Okay
Yolanda B.
12 April 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
Beautiful Property that is Poorly Maintained
The location of this property is wonderful and the amount of guests it holds was perfect. However, it smelled terrible upon arrival, the bedding in the master bedroom was soiled, the extra pillows looked old and dirty, and there were ants in the kitchen and bedrooms. Me and my daughter were bitten by the ants that caused terrible swelling. We immediately reached out to the property manager and the cleaning lady who were both defensive. They were slow to respond to concerns/issues raised and were even more defensive even with the pictures and videos provided. They sent maintenance out with Raid spray that further aggravated the ants and they remained in the property. I literally had a back and forth with the cleaning lady (who stated she knew for a fact the place was clean because her daughter cleaned it) but we saw different. The property manager was equally defensive but became apologetic, a little, after I told her we also have a rental business and never treat our tenants this way. I also advised that a new cleaning company is needed as we had to buy candles, carpet freshener, deodorizer, and wash dirty dishes and silverware that were placed in drawers as if they were clean. I would love to speak with the owners and share the pictures of their property so they can see what we, their paying guests, walked into. We were most comfortable when we were outside of the property in the first 3 days. We had to remedy issues that we should have never encountered on vacation. We stay at the resort every spring break but this was our first time at this unit. We have never encountered anything like this upon arrival to Destin/Sandestin. We will continue to stay at Baytowne by the Wharf. As beautiful as this property was in the pictures and the views they display; if the cleaning company doesn't change and if the property manager doesn't change to provider better customer service; I would not recommend this particular unit.
Yolanda B.
Stayed 6 nights in Apr 2023