6/10 Okay
JAMES K.
29 June 2022
Liked: Cleanliness, check-in, location
Disliked: Communication
Great property with sub-par property management
Very classy and comfortable vacation rental with a sub-par property management team. When we arrived on Sunday, the garage smelled like a landfill and the washer was full of bleach water and would not drain. I called and emailed the host. Four hours later they responded, "we know the washer is broke and we messaged you on the Rubearue app". She messaged me on an app I've never even head of...strike 1. By Tuesday, we had already used the same towels for showers for 3 days and were waiting for the repair tech to come. He came by with no repair parts and no new washer (there are only 2 parts that make a washer drain, a pump and a solenoid and he came with neither)...strike 2. Wednesday, I called property management again to find out what their plan is? They told me there is a laundromat in town. I'm thinking, "Did they really just tell me to wash their towels at the laundromat?"...strike 3. I asked them to at least bring us new towels after 9 of us had been using the same towel for 4 days. Property management knew we don't have laundry that was listed in the amenities and yet they never offered to bring fresh towels. Maybe they thought I would do their laundry at the laundromat too??? In all it cost us $48 to use the laundromat and time away from the family vacation we had planned. Tip...make sure your renters have fresh towels daily if they're there for a week!!!
If you are lucky enough to have no issues when you rent this place, you'll likely love it. If however, you do have issues (like a broken washer) and need assistance from the host, prepare for a massive disappointment.
As for the landfill smell in the garage when we arrived, other renters need to take the garbage out on trash day, so the next renter doesn't smell rotten trash when they arrive. I don't hold this against the property. I do blame the prior renters.
JAMES K.
Stayed 5 nights in Jun 2022
