6BR Beach Oasis & Poolside Getaway w/ Game Room & Private Beach access in PPB

Hello Nicole, thank you for booking with us. We are happy to learn you had a wonderful stay, we are looking forward to hosting you and your party again in the future. Regards.

We are happy to hear that you and your party had a great time at the beach house. We thrive to offer a great experience to our guests. For your information, we will be adding a pool heater for next season. Thank you for staying with us, we really appreciate it, and we are looking forward to hosting you in the future.

We are glad to hear you enjoyed your stay with us, and we are happy to host you again. Thank you

Sandy, Thank you for the review and enjoy the rest of your summer. We would love to have you stay with us next year again. Best regards, Chris

Hello Brenda, I’m glad to hear you had a great stay with us. Thank you for choosing us, we are looking forward to hosting you again in the near future. Cheers!

Avery, we appreciate our guests feedback since it allows us to improve and provide a better service. However, we are a bit confused by some of your comments. What furniture exactly is worn out and uncomfortable so we can address it. Also, the size of the kitchen is exactly what the pictures show, we feel we are not misrepresenting anything. Moreover, you saw we just renovated the bathroom in the lower level and still haven’t updated the pictures since we just finished it 2 days before you checked in. Likewise, I sent you a lengthy email on how to operate the heat since not everybody knows how to operated heat pumps (mini split). We never heard from you regarding any issues in the house during your stay, which is why we are a bit confused and we wish you would had reached out so we could have addressed your concerns during your stay. As we stated in our email, we asked you to reached out at anytime if you have any questions or issues but we never heard from you. Having said that, we look forward to further feedback to improve our guests experience. Thank you

Hello Jane, We are very glad you enjoyed your stay with us, and we hope to host you again in the future. Our dinning table has six chairs and there are plenty of eating and seating areas in and around the house. We’re hoping you were able to use those, including the second living room in the lower level. Thank you and have a great rest of your summer.

Hello Carol, We are glad you enjoy your stay with us. So that you know, we are adding mini split system to every room and common areas during the off season. Thank you and we hope to host you and your party soon.

We are so glad you enjoyed your stay and hope to host you again in the future.

Hello Sarah, Thank you for your stay and feedback. I would like to let you know that we were not ware of the missing forks since we had more that twenty of them to accommodate large parties. Since learning about this issue through your review we just got a new set of twenty four forks, I wish you would have made us aware of this while you were staying at the house so we could had addressed this issue right away. Also, the towels we provide are 100% cotton (natural fabric) used for the first time in season. We were not aware of any issue with the bikes since the previous guests didn’t report any issues to us. Again, I wish you would have let us known about this to resolve it during your stay. Unfortunately things happens due to wear and tear and we can only address them once we learn about them through the guests feedback or inspection by our cleaning crew. Thank you and I hope you enjoyed your stay with us.

Hello Sally, We are glad you enjoyed your stay with us. We do provide toilet paper, hand towels, and dish washer tabs/detergent. If these things were not provided to you I’m really sorry and I will address it with my property manager so it doesn’t happen again. Thank you for your feedback and we hope to host you and your party again in the future.

We are very sorry you and your family had such an unpleasant experience at our house. We wish things could have been resolved right away and allowed for you to enjoy the pool. However, we believe your review depicts us as irresponsible, uncaring, and unprofessional hosts and this is just not the case. As you are aware, we worked diligently to resolve the unfortunate pool issue with the pool company. Our previous pool people retired, and we had just started the season with a new pool company. Unfortunately, this new company caused the pool problem and did not inform us; therefore, when your group checked in and informed us of the pool situation, we were as surprised as you were. As soon as you informed us about the pool algae, we assured you we were working to resolve the issue and that we were going to take financial responsibility for your troubles through a refund of some sort. As you know, we were in constant communication with the pool company throughout each day and had them go to the house multiple times a day to continue to address the problem. We also kept in constant communication with you. On Monday morning I went personally to the house and apologized to you and your family for the pool issue and asked if you wanted to check out early and we would refund you 100%. You did not take me on the offer but said you would stay and reach a partial refund agreement. We informed you that we would refund 50% of the daily rate for every day you were not able to use the pool and at the time you accepted. In the meantime, we were searching for a new pool company and having the current company fix the issues. Unfortunately, it would take several days to get the pool back to usable conditions, and it was out of our control as we could not speed up that timeline. All of this we tried to clearly explain to you, which is why we initially offered the full refund if you checked out on Monday. Even though we had been in constant communication, and you were aware of how diligently we were working to resolve the problem, you continued to call/text us and VRBO, nonstop, to have us refund you more money than we had agreed to. After countless hours of being on the phone multiple times a day and having to deal with an incredible amount of rudeness, disrespect, and threats from you and your group, we agreed to refund you 75%. Not having a pool to enjoy is very much a situation that no one planned for, and we understand how it can put a damper on a vacation, which is why we worked so hard to get it resolved. However, for the 5 nights that you were there, you were able to enjoy other amenities such as access to a private beach and the amenities the house itself provides. The additional allegations about the house being dirty, is also unfortunate. You checked in immediately after our cleaning crew left. When we reached out to them, they informed us they had mopped the floors twice and that it was impossible for the floors to be dirty. However, moving forward we have requested pictures of the house after they clean it so that we can avoid a situation like this again. Also, our house does not have a mold problem. The house is sanitized properly and always well maintained. The kitchen sink did leak, which we fixed immediately after being informed. Fortunately, we have a new pool company that is excellent. They were able to remediate the pool issue and has been servicing it since then. The very next guests that stayed at the house were very satisfied with everything, including the pool and their review reflects it. Again, we want to apologize for your inability to use the pool, we wish this never would have happened. Now, we have taken measures to avoid these problems in the future. Than you!