2/10 Terrible
GINGER H.
12 January 2021
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
Awful house!
This house should not be on rented to the public. The smell was terrible, floors were not level, rotten wood on the door frames, exterior locks would not lock, peeling paint on the ceiling throughout the house, interior door knobs not working properly, hot water heater did not work when we arrived so there was no hot water. The owner said it was working when they left the house but when we touched the hot water line on the hot water heater, it was stone cold and obviously had not been working for a while. The extetior has rotten wood and peeling paint. We called the owner and told him of the issues and that we were not happy with the condition of the house. He was indifferent. They knew what kind of house they were renting to people, hoping people would just accept its condition. We have rented houses for vacation for 20 years and this the most disgusting home we have ever been in. If this is the kind of home VRBO is renting to consumers, we strongly urge VRBO to inspect them before you accept them to your site. Nevertheless, we left the home after arriving and rented another house instead which was a great house with no issues. This house should be taken off your site until the owners have proven it is inhabitable for consumers. They refused to refund our money after we told them of all the issues, which of course they knew of. Their indifference is disappointing, to say the very least. We were so angry when arriving at the house after driving 600 miles to visit our son for Christmas who had just returned from deployment. All we want is our money returned to us. Given the condition of the house.
