Well, to start off, I really, really, really wish I could give this place a better review. For the most part, it was lovely. The location was ideal, it was cozy, all the furniture was comfy—etc… However, one of the main requirements I personally had when booking was wifi. Some of the kids have limited data on their phones, and we didn’t want it burned up with them using it in case of emergencies. So, of course, when we booked we wanted wifi. This listing is listed as having it, you get the name and password of it, everything seems dandy, until you get there and realize there isn’t any internet at all.
I called three different times and was told twice it would be no problem to fix, they’d add us to the maintenance list, and get someone there quick. The first time we called they were //supposed// to come out at about 5 according to the nice guy I talked to. No one showed, so I shrugged and said “no biggie, we’ll call again tomorrow” we had things to do that evening of course, and couldn’t wait for them forever. Fast forward to the next day, once again I call, get the sweetest lady on the line, she makes me top priority and says they’ll be there within the hour. When they don’t show up, and our day is pushed back, I call to ask if it’s okay for us to leave, or if they’re coming, and get the NASTIEST woman I’ve ever had the pleasure to talk to, who informs me that the two people I had spoken to prior had lied and broken the rules, her exact words. “We aren’t even permitted to tell you that, as we aren’t in charge of that!” I responded politely, “well the other two told me on two different occasions—“ to which I was interrupted with a very blunt “I’ll have to deal with them, that’s unacceptable. They lied to you.” 🙄🙄 I let it go after this of course, because in the end it didn’t //really// matter and our trip was great, but if you’re going to have something advertised as having specific amenities, make sure it has them. A lot of the things we brought to watch movies/tv on required wifi, and the TVs in room were ridiculously small and had exactly three channels, none of which worked for kids. It wasn’t super important, but it would have been nice to not be misled, and then when we inquired for help put off and even yelled at over it. Lesson learned, we’ll book a different home through vacasa next time.