2/10 Terrible
Ram K.
20 July 2024
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
Caveat Renter - Filthy spider infested unusable bedrooms and tired furnishings
The house is advertised as a 5+ bedroom house but it had only four usable bedrooms because the 5th bedroom was spider infested and filthy with detritus and garbage left by previous visitors. Furniture and bedding etc is very tired and stained and long overdue for renewal. Owner’s jaw dropping response was to say that spider infestations are to be expected because the home is in a forest, which was a truly remarkable and unexpected statement.
The house itself is quite lovely but the furniture and furnishings etc. look old and tired and stained etc. and overdue for refurbishment. And not quite what we expected in a higher end VRBO rental in its price range.
In all fairness, owner was always polite and responded quickly, and even sent a technician to fix the refrigerator which didn’t stay cold for first 3 days of rental. He even sent a cleaning person to clean the unusable bedroom which had spiders and other filth and garbage items under and around the bed.
However, the owner didn’t resolve the issue and the bedroom was still unusable after a rushed perfunctory effort by the cleaning person, without addressing the issues with usability. At this point, the owner essentially gave up and refused to address the issue and we ended up with our daughter sleeping on an air bed she purchased.
We are frequent VRBO renters with top ratings from owners and this was an experience that is totally contrary to what we expected or ever experienced.
Ram K.
Stayed 7 nights in Jun 2024
