"Apt 202: Near Cruise Port, 5 Min to Downtown, 4 Min to Trains & 14Min to Airp"

Dear Traci.We are sorry that your experience was not as expected. It is important to clarify that your arrival took place in the middle of the night and without prior notice, which made the check-in process more difficult. Even so, understanding that unexpected situations may occur during travel, we responded immediately and, in good faith, provided a full refund, even though the issue was not attributable to the property. The unit was in perfect condition, and access instructions had been shared in advance. The listing also clearly states the safety recommendations regarding moving around late at night. We respect that every guest may perceive the neighborhood differently, although we have never had reported safety incidents. We believe it is unfair that the review reflects circumstances beyond the property and the service provided, but we understand how the review system works and we appreciate the opportunity to have assisted you.