2/10 Terrible
Andrew G.
19 March 2023
Liked: Check-in
Disliked: Cleanliness, location
Pretty terrible experience.
My family and I travel a good bit and use VRBO almost exclusively. We have been staying in homes all across the eastern United States. This home was by far the worst experience we have ever had. Worst part, we live just 5 miles from this property.
During a recent renovation, we needed to be out of our house. We decided to rent a VRBO property because it has always been a great experience. The day before our renovation we checked into the property to find that it was filthy. The walls were disgusting, the floors were worse (stains everywhere), and the house had a rotten smell to it. We discovered the disposal wasn’t working and assumed there was rotting food there (yet another horrendous smell). We then found that there was mold in the master bathroom (the same builder as our property and we had the same issue in our bathroom). I confirmed this with my current contractor. Overall, the absolute worst experience I have ever had regardless of rental company. I am a retired Green Beret, and have lived all of the world. This one is at the bottom of my list.
Lastly, Bailey Kramer was completely out of touch when we reached out about the condition of the property. I first tried to be decent and say we no longer needed the property. He responded with “No refunds, thanks for understanding.” I get it. That’s their policy. It was worth asking. But then we followed up with the fact that this place was filthy and received no compassion in the response. A simple “We will reach out to our cleaning service.”
Bottom line, I hope they put the money we paid towards improving the condition of this property (paid for 5 days and stayed less than 24 hours due to the condition of the property). I live in Pinehurst and have a lot of pride in this town. This property does not reflect the culture and condition of this town. If you are coming here to experience this beautiful golf town, I highly recommend looking elsewhere.
Andrew G.
Stayed 4 nights in Mar 2023
