2/10 Terrible
Brian S.
1 September 2023
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Disappointed.
My family and I travel to Anna Maria every summer. It's the time we most look forward to and this year was no different. We were excited to visit Banyan Manor and prior to our arrival, Prime Vacation (our host) seemed to be a great option. Upon arrival we realized that Banyan Manor was a very high-end home, it was in need of some TLC. Dirty walls in the home (scuffs, dirt, smudges and general grime) seemed to be the selected decor. The pool hot tub had numerous broken glass tiles leaving dangerous rough edges which caused a few scrapes on my youngest and a severe shortage of instructions for some of the basic functionality of the house (A/C, etc). However, our real disappointment came when our vacation was interrupted by the approach of hurricane Idalia. As guests, we expected some sort of information/care in helping us understand what we needed to do in case of an emergency such as this. But we received almost no informaton other than an automated text telling us a mandatory evacuation was in effect. Friends of ours, staying nearby in a smaller home managed by a different company on AMI received a phone call to make sure they were safe and had necessary information. A company like Prime Vacations should take a minute to check in on their valuable guests/customers - especially during a potential natural disaster. To make things worse, their automated email asked us to manage their property by making sure outdoor furniture was brought in, secured, etc. Unreal.
Brian S.
Stayed 5 nights in Aug 2023
