Our stay got off to a rough start. On arrival, we found the property had only been superficially cleaned. There was noticeable dust and grime buildup along baseboards, wall corners, and vents, dirty grout throughout the tile flooring, staining on upholstered furniture, and residue in kitchen drawers and pantry shelves. We also found dead insects in window sills, and staining along with small holes and cracking on ceilings in multiple rooms. Throughout the property there was dried, unidentified residue on walls and furniture that we were not able to identify.We contacted the host, who arranged for a cleaning crew to return and address a detailed list of issues. While there was some improvement, the property still wasn’t at the standard we expected after the second cleaning. We found a used bathing suit liner stuck to the floor, left behind from a previous guest’s stay, and there was still sticky residue and grime on furniture, tables, and walls.The host also verbally agreed to a partial refund for one night’s stay given the property’s condition, but as of this writing, that refund has not been issued despite repeated follow-up.The location and layout of the property itself were fine, but the lack of thorough cleaning before our arrival, the unresolved condition issues even after a second cleaning, and the outstanding refund have left us unable to recommend this property without reservation.