We were very excited to stay at this property over Spring Break. Unfortunately it left much to be desired. I'll start with the positives: 1) View of water is fantastic 2) Would be good for 2 people, no kids 3) Access to amenities was great and the pool is very nice 4) well stocked kitchen tools - although we had to hand wash everything before using.
Now our challenges which we gave the management company ample time and information to address, which unfortunately they did not address well enough to make up for the investment we made. 1) Opened sofa bed to find urine on the mattress cover. We washed it, put it back on only to find that the bed was broken. Kids had to sleep on the tile floor the first night. They provided blow up mattresses the following nights. 2) The curtain rods were broken so sun came in at sunrise every morning, couldn't sleep past 7am. Maintenance was called but they did not fix them. 3) Dishes were LITERALLY FILTHY and still had gobs of food on them because we discovered later the dishwasher doesn't work and someone put them away dirty. Had to wash all dishes before and after using them by hand. 4) Here's my favorite, although they gave us 2 towels (there were 4 of us) and supposedly clean sheets, the place had not been cleaned. AT ALL. We found 2 USED maxi pads, one of which was in the living room on the coffee table. In addition, we found 4 dirty socks, a dirty t-shirt, a dirty sweatshirt and an old toothbrush lying around. The floors, windows and counters were not cleaned and if someone was willing to leave a dirty maxipad, I can't imagine they were the cleanest people to begin with. We went and bought supplies to clean it ourselves...always fun on vacation. 5) Some of the drawers, lights and outlet fixtures didn't work. 6) The fire alarm and intercom system went off 5 times while we were there and the water main got shut off so we had no working water (including the toliets) for a day.
In conclusion, I held out hope that the management company (Ryson) would make it right, but they did not. This was our first time staying at a VRBO and unfortunately will be our last. I recommend the San Luis itself, just make sure it isn't managed by Ryson!