Fort Walton Beach, FL (VPS-Northwest Florida Regional)
Airport, Fort Walton Beach, FL (VPS-Northwest Florida Regional)
64 min drive
Rooms & beds
4 bedrooms (sleeps 11)
Bedroom 1
1 King Bed
Bedroom 2
1 King Bed
Bedroom 3
2 Double Beds
Bedroom 4
1 Single Bunk Bed
3 bathrooms
Bathroom 1
Toilet · Shower only
Bathroom 2
Bathtub or shower · Toilet
Bathroom 3
Bathtub or shower · Toilet
Spaces
Deck or patio
Kitchen
Balcony
Garden
Dining area
About this property
Seagrove Retreat | Heated Pool, Golf Cart + Bikes | Walk to Beach!
Blue Pineapple is a stunning 4-bedroom beach retreat nestled in the serene Seagrove community, Village of Sugar Sands. Step into a backyard oasis featuring a brand-new heated saltwater pool, lush tropical landscaping, and soft turf, perfect for relaxing or entertaining. As you arrive, simply turn left at the front steps and follow the charming porch, where six beach chairs await, ready for your beach adventures. With just a two-minute walk to the shoreline and space to comfortably sleep 11 guests, this home promises the perfect getaway for families and friends.
You'll feel welcomed immediately when you walk into this cool blue home. Clean white finishes with pops of coastal blues are everywhere you turn. Unique designer touches make this home even more special. Blue Pineapple boasts 2 king master suites, one conveniently on the 1st floor and the other upstairs with the other 2 bedrooms.
Sleeping Arrangements - Sleeps 11: 1st Floor, Bedroom 1: King bed, TV, desk and patio access. Private bathroom. 2nd Floor, Bedroom 2: King bed, TV and balcony access. Private bathroom. 2nd Floor, Bedroom 3: 2 full beds, TV 2nd Floor, Bedroom 4: Twin-over-full bunk bed, TV.
To make your stay even better, you’ll have complimentary use of a golf cart and six bikes, so exploring 30A is a breeze. Whether you’re cruising to the beach, checking out nearby shops, or simply soaking in the coastal charm, having these amenities so close to the beach makes your getaway that much more enjoyable.
Beach Access: Head west on Sugar Sand Lane and turn left on Somerset Bridge. Directly across 30A at the Tom Thumb is your beach access. Distance: .1 mile | Time: 3 minutes walking
Village of Sugar Beach: Village of Sugar Beach is in the heart of Seagrove and just short walk across 30A to the sugar sand beaches. This community has no thru streets so there is minimal traffic making it safe for the kids. There is a community pool for the entire family to enjoy. Local shops and favorite restaurants are within walking distance. Minutes away is Deer Lake State Park, offering miles of biking trails. Seaside is only a 1 ½ miles away where you can enjoy events throughout the year.
Seagrove Beach: Named for the thick grove of oak trees lining its coastline, Seagrove Beach is located in the heart of 30A. There's no better spot to experience everything 30A has to offer! Feeling adventurous? Rent a bike and jump on the 20-mile Timpoochee bike trail that runs right around the corner from the neighborhood. Visit famous Seaside and Grayton Beach State Park to the West. Head East and discover more of Seagrove Beach plus the wonderful coastal communities of Alys Beach and Rosemary Beach. Enjoy exploring the boutique shops, fabulous restaurants, and beautiful state parks in each of these communities.
Your stay at Blue Pineapple comes with Xplorie’s best activities! one ticket per day, per activity! (over $800 in nightly value) Tee off at Emerald Bay or Regatta Bay, zip through Baytowne Adventure Zone, and sail on the Sea Blaster Dolphin Cruise. Enjoy Big Kahuna’s Water Park, Black Light Mini Golf, and scenic bike rides with complimentary rentals. Explore 30A with ease and adventure!
* Pool heat can be added for an additional fee * Parking for 4 cars. * Dog Friendly: If bringing a pet, an additional non-refundable pet fee will be added to your booking. Please contact us if you are bringing a dog. A maximum of 2 dogs is allowed at a maximum of 30 lbs. Please see our rental policies for further details.
A Benchmark welcome bag and initial starter kit of amenities are provided for all guests. For the kitchen this includes: 1 roll of paper towels, 1 dish sponge, 1 dish soap, 2 dishwasher pods, and 1 liner for each trashcan. For each bathroom it includes: 1 roll of toilet paper, 1 set of soap/body wash/shampoo/conditioner/lotion. For towels you will receive: 1 body towel/1 washcloth per guest and 2 hand towels per bathroom, plus 2 washing machine pods.
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Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
About the area
Santa Rosa Beach
Located in Seagrove Beach, a neighbourhood in Santa Rosa Beach, this holiday home is near theme parks and near the beach. The area's natural beauty can be seen at Grayton Beach State Park and Seaside Beach. Sundog Books and Eden Gardens State Park are also worth visiting. Discover the area's water adventures with jet skiing and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and cycling.
Panama City, FL (ECP-Northwest Florida Beaches Intl.) - 40 min drive
Restaurants
Old Florida Fish House - 3 min drive
Steamboat Grill - 3 min drive
Canopy Road Cafe - 3 min drive
Bud & Alley's Waterfront Restaurant & Bar - 5 min drive
Pickles - 5 min drive
Frequently asked questions
Does Seagrove Retreat | Heated Pool, Golf Cart + Bikes | Walk to Beach! have a pool?
Yes, this property has a pool. Pool types include heated pools.
How much does it cost to stay at Seagrove Retreat | Heated Pool, Golf Cart + Bikes | Walk to Beach!?
As of 17 April 2026, prices found for a 1-night stay for 2 adults at Seagrove Retreat | Heated Pool, Golf Cart + Bikes | Walk to Beach! on 1 August 2026 start from NZ$1,188, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Seagrove Retreat | Heated Pool, Golf Cart + Bikes | Walk to Beach! pet-friendly?
Yes, pets are allowed at this property.
How much is parking at Seagrove Retreat | Heated Pool, Golf Cart + Bikes | Walk to Beach!?
On-site parking is available at the property.
What time is check-in at Seagrove Retreat | Heated Pool, Golf Cart + Bikes | Walk to Beach!?
Check-in begins at 4:00 PM.
What time is check-out at Seagrove Retreat | Heated Pool, Golf Cart + Bikes | Walk to Beach!?
Checkout is at 10:00 AM.
Where is Seagrove Retreat | Heated Pool, Golf Cart + Bikes | Walk to Beach! located?
Located in Seagrove Beach, this holiday home is 0.2 mi (0.4 km) from Seagrove Beach East and 1.5 mi (2.4 km) from Seaside Beach. Eastern Lake and Seagrove Beach West are also within 1 mile (2 km).
Reviews
9.8
Exceptional
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Wonderful
Derek M.
Response from VrboOwner on 6 August 2025
Thank you so much for taking the time to write about your wonderful experience with us at Blue Pineapple! We aim for "wonderful," and are happy that Blue Pineapple hit this mark for you!
--Benchmark Management
We had a fantastic stay at the Blue Pineapple! The saltwater pool was perfect for our little ones—safe, clean, and so refreshing. The house was beautifully appointed with everything we needed and more. Its location was ideal—just a short walk to the beach, shops, and great restaurants. The host was incredibly responsive and made our stay smooth and enjoyable. Highly recommend the Blue Pineapple for families with young kids!
Yvette, thank you for your kind words and we greatly appreciate the feedback! We are thrilled to hear that you enjoyed our property, especially the backyard. We strive to create a relaxing and enjoyable environment for all our guests, and it's wonderful to know we succeeded. We hope to welcome you back soon for another great stay!
Kind regards, Benchmark Management
Cute house with a great backyard! Very short walk to the beach.
Lesa B.
Stayed 5 nights in Aug 2024
Response from VrboOwner on 11 September 2024
Hi Lesa, thank you so much for your 5-star review! We're delighted to hear that you enjoyed the house and the backyard, and that the short walk to the beach was a plus for you. We hope to welcome you back for another great stay soon!
Perfect getaway to 30A for our Family of 4 plus 2. Blue Pineapple is in a perfect location for beach access and we had plenty of space for all 6 of us plus the dog. Hope to come back again soon!
Mike S.
Stayed 4 nights in May 2023
Response from VrboOwner on 13 July 2023
Thank you for staying with us, Mike! We appreciate you taking the time to let us know that you enjoyed your stay at Blue Pineapple. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon!
Kind regards,
Benchmark Management!
From a partner site
10/10 Excellent
Lizz W.
30 June 2025
Wonderful Family Vacation
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We loved our stay at the Blue Pineapple! It had everything our family of 5 could have needed. The backyard was so beautiful and we got tons of use with the pool, grill, etc. The house was very clean and updated. There was plenty of space inside and out. The location of the house was on a quiet street just a 2 minute walk from the beeach. Couldn't be better! The only thing to note is that there were no pool/beach towels, which wasn't a huge deal, but would have been nice to have on hand instead of going to buy them.
Lizz W.
Response from VrboOwner on 1 August 2025
Thank you so much for your wonderful review! We are thrilled to hear that the Blue Pineapple was the perfect fit for your family and that you enjoyed the beautiful backyard, pool, and convenient location. We appreciate your feedback about the pool and beach towels and will share this with the property team for consideration. We are glad it did not impact your stay too much and hope to welcome you back for another great vacation soon!
Regards,
Benchmark Management
This house was right across street from ocean. Walking distance to stores, bike ride to seaside. It was perfect.
Janna H.
Stayed 5 nights in Oct 2022
Response from VrboOwner on 13 July 2023
Janna, We are so happy you enjoyed your recent stay with us at Benchmark Management! We strive to offer our guests a trip free of hassle and stress and are glad to see you had a wonderful time! We hope you consider Benchmark Management for all your future trips to the beach; we would be glad to have you!
Sincerely, Benchmark Management.
From a partner site
8/10 Good
Shauna B.
10 July 2023
Great Location
Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great location on 30A. Short walk to the beach. Backyard was nice for a dog but not somewhere you would want to spend much time.
Shauna B.
Stayed 5 nights in May 2023
Response from VrboOwner on 13 July 2023
Thank you for staying with us, Shauna! We appreciate you taking the time to let us know that you enjoyed your stay at Blue Pineapple. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon!
Kind regards,
Benchmark Management!
From a partner site
10/10 Excellent
11 June 2022
Blue Pineapple
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was the perfect house! Location to beach was great, literally a 3 minute walk. The house had everything you need for your home away from home.
Stayed 4 nights in May 2022
Response from VrboOwner on 13 July 2023
Timothy,
We are thrilled to hear you and your family had a great vacation staying at our property! We strive to provide our guests with the perfect location and experience when booking their stay with us at Benchmark Management. We hope you choose Benchmark Management for your future trips to the beach; we would be glad to have you!
Sincerely, Benchmark Management.
From a partner site
10/10 Excellent
catherine t.
16 May 2024
Loved the Blue Pineapple
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property was perfect for our month-long stay. It is a perfect location for everything we wanted to do on 30A. It was very clean and nicely appointed. Benchmark was highly responsive to our questions and requests. We highly recommend the Blue Pineapple!
catherine t.
Response from VrboOwner on 16 May 2024
Hello Catherine,
Wow, thank you for the fantastic feedback! We're thrilled that the Blue Pineapple was everything you hoped for during your month-long stay on 30A. Providing clean, comfortable accommodations and attentive service is our top priority at Benchmark, so it's wonderful to hear that we met your expectations. We appreciate your recommendation and hope to welcome you back for another unforgettable vacation soon!
Regards,
Benchmark Management.
From a partner site
10/10 Excellent
Christina K.
9 May 2024
May Vacation
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall good. Very nice property. Needs a few repairs (broken bunch beds, showers and sinks don’t drain, and a better management group but the property is great and would stay again if under a new management group.
Christina K.
Response from VrboOwner on 16 May 2024
Hello Christina,
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed aspects of your stay. However, we sincerely apologize for any inconvenience caused by the maintenance issues you encountered. Rest assured, we've taken immediate action to address these concerns, such as repairing the pool heater and installing a new hot water heater with increased capacity since your visit. Your input is incredibly important to us, and we're fully committed to using this experience to improve the quality of our service. Please trust that we're actively working to ensure these issues are fully resolved, providing future guests with a seamless and comfortable experience. We genuinely hope for the opportunity to welcome you back in the future and surpass your expectations.
Regards,
Benchmark Management.
From a partner site
10/10 Excellent
Jennifer B.
2 August 2024
Wonderful Beach Vacay
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house and pool were absolutely awesome! Plenty of room, towels, TVs, and the outdoor space was awesome! Multiple texts sent during our stay to make sure everything was good. House was clean and updated. It also came with plenty of kitchen pots/pans/utensils. The two blocks to the beach was also SO convenient! It was also great location between Seaside and The Big Chill.
Jennifer B.
Response from VrboOwner on 5 September 2024
Jennifer,
Thank you so much for your lovely review! We’re absolutely thrilled to hear that you enjoyed the home’s amenities, the spacious outdoor area, and the prime location. It’s wonderful that our communication throughout your stay contributed to your overall experience. Our team is dedicated to ensuring that our guests have everything they need for a relaxing and enjoyable vacation, and we truly appreciate your recognition of our efforts. Your feedback means a lot to us! We hope to welcome you back soon for another fantastic vacation in the 30A area, where you can create even more cherished memories.
Regards,
Benchmark Management.
Me and my wife stayed here with our dog (thank you for being pet friendly!!!!) for a short few days and we were blown away at how close everything was to this property. The Tom Thumb was literally less than a min walk away for any small things we forgot to pack and the beach access walk was about 5 min away (we thought it was going to be 10-15 min away).
Everywhere we chose to eat (Redbar, Pescado, and Old Florida Fish House) was all 15-20 min drives away and so easy to get to. We’ve already written down the name of this house to remember to bring our friends back here and next time we’d like to stay longer and explore more in walking distance knowing how centralized it was to a ton of stuff on 30A. Thank you for the amazing house and opportunity to stay here!
Cory P.
Stayed 3 nights in May 2024
Response from VrboOwner on 4 July 2024
Hello Cory,
Thank you for your kind words! We're so glad you, your wife, and your dog had a fantastic stay and enjoyed the location of our property. It's wonderful to hear that you found everything conveniently close and that you had a chance to explore some of the great dining spots nearby. We look forward to hosting you and your friends in the future and providing another amazing stay. Thank you for choosing our home!
Regards,
Benchmark Management.
From a partner site
10/10 Excellent
Jonathan S.
22 June 2025
Family Retreat
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My two sons and families joined my wife and I to celebrate my 70th birthday, by spending a week in the house and at the beach. The kiddies enjoyed the pool immensely, more than the beach, but still we spent some relaxing time playing in the sand and waves. The beach access is simple and short. The outdoor shower made rinsing easy. There is a grill, which I took advantage of by grilling chicken, then burgers and dogs.The house was clean & odor free, I loved the bed I used, and there were no complaints about the rooms or facilities from the families. Although there are TV’s in each room, very little use was made of them except for the toddler shows.We made all our meals on the electric stove with the good cookware present. Fortunately, we took our rice cooker with us. Plenty of bowls for salads, glasses, flatware & utensils. All-in-all, we had a wonderful time and plan to repeat the visit next chance we get.
Jonathan S.
Response from VrboOwner on 1 August 2025
Thank you so much for your thoughtful review! We are honored that you chose to celebrate such a special milestone with us, and we are thrilled to hear that the home was a great fit for your entire family. It is wonderful to know the kids enjoyed the pool, and that everyone found the beach access easy and the accommodations comfortable.
We are also glad to hear the kitchen was well-equipped for your family meals; and it sounds like you made great use of the grill too! Thank you again for staying with us, and we cannot wait to welcome you back for another memorable family getaway.
— Benchmark Management
From a partner site
10/10 Excellent
Alfred B.
16 July 2023
Summer Vaca
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great experience all around! We had some difficulty entering into the property. However, the staff and maintenance crew were there right away to fix the problem. We had a great time both at the beach and at the community pool. The kitchen/living area were our favorite hang outs, followed by the upstairs balcony. My family loved the entire stay!
Alfred B.
Stayed 3 nights in Jul 2023
Response from VrboOwner on 16 July 2023
Thank you for your positive review! We are glad to hear that you had a great time at the beach and community pool, and that our staff and maintenance crew were able to address any issues you had in a timely manner. It's especially nice to hear that the kitchen and living area as well as the upstairs balcony were your favorite spaces. We hope you and your family will choose to stay with us again in the future!
From a partner site
10/10 Excellent
Elizabeth K.
8 July 2024
Family Vacay 2024...
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house was wonderful for our family. We had a 3 minute walk to the beach and the backyard pool was so relaxing! We walked to Angelina’s for delicious pizza for dinner! The house was in a great location. The only cons were we had to go out and buy our beach chairs and boogie board since the house didn’t have it. We couldn’t take it on the plane so we did leave 3 very nice beach chairs and a brand new boogie board for the next family to enjoy.Thank you so much for a wonderful vacation! We will definitely be back!!
Elizabeth K.
Response from VrboOwner on 23 October 2024
Thank you for taking the time to share your experience with us! We are delighted to hear that you and your family enjoyed your stay and found the house wonderful. The proximity to the beach and the relaxing backyard pool are indeed some of our highlights. We appreciate your understanding regarding the beach gear and are grateful for the chairs and boogie board you left for future guests. We look forward to welcoming you back for another memorable vacation! Sincerely, Benchmark Management
Blue Pineapple was a fantastic stay for our trip to the beach. The home was very clean and looks like it was just updated / renovated. Proximity to the beach was exactly as conveyed - about 1 block down a side street that has a sidewalk and you are at the boardwalk to the beach less than a 5 minute walk. The property manager was the only negative - I received 3x different billing amounts with varying levels of detail between booking our stay and finally signing the rental agreement. They are good at sending automated e-mails / texts. Not so good if you need additional information / help.
Ryan S.
Stayed 5 nights in Sep 2023
Response from VrboOwner on 22 September 2023
Hi there, thanks for staying with us and for submitting this review. We do our best to provide an excellent beach vacation experience for each of our guests as such we are always happy to hear that guests had a good time. We also do our very ebst to communicate with guests before, during and even after their stay. We have our text line, chat, email, as well as direct phone line. We note where we received emails from you requesting clarification on a number of items; and we also note where we responded to each email. We also copied and pasted our email response to our text line to ensure you received the response. We also have our After Hours answering service which is there to assist guests who have emergencies after we close. We are always here to assist guests! We thank you again for choosing to stay with us; we truly hope we get to welcome you another time for a lovely beach vacation experience.
Regards,
Benchmark Management
From a partner site
10/10 Excellent
Aaron C.
14 October 2024
Very Nice
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Updated and new. Beds are comfy, house is in a quiet location and close to the beach. We have an 8 year old and 4 year old and the walk to the beach was a breeze. 3 min tops. Pool was very nice. Had an issue with heating it. Renters, when you advertise heated pool and charge upwards of 70 dollars a day...heat it and leave it on. That was our only hiccup. WouldI recommend this, yes.
Aaron C.
Response from VrboOwner on 23 October 2024
Hi Aaron! Thank you for your wonderful review! We are delighted to hear that you found our beds comfy and enjoyed the quiet location close to the beach. We apologize for the issue with heating the pool and appreciate your feedback. We will definitely take your comments into consideration to ensure a more consistent experience for our future guests. We are glad that despite this hiccup, you would still recommend us. We look forward to welcoming you back in the future!
Sincerely,
Benchmark Management
The location of this house is great! Only 1 road back from the beach and directly across from beach stair access. The street is quiet.
The house was perfectly clean, beautiful decorating, and the layout was great. Room darkening shades in the primaries were great.
The best parts of the house though are the outdoor spaces. The first and second floor front porches are great with comfortable seating for many people. And the new backyard is amazing. It's very clean and laid out so that it makes the entire backyard usable space. It gets a lot of sun and there aren't messy trees dropping leaves into the pool. The lounge chairs, Adirondacks, and tables and chairs are all nice and clean and provide lots of space for everyone to be outside. The outdoor shower is excellent and gets the best water pressure and heat of all the house showers.
The only issue we had was that the pool heater was broken, so we didn't have use of the hot tub either (the pool is overfilled so the hot tub probably wouldn't have held its heated water anyway). We would have loved to use the hot tub. And the water pressure and heat in the showers in the house is very low and not very hot, so you're never going to get a really hot shower. Unless you use the outdoor shower, which is great and gets hot with good water pressure.
I would stay in this house again; we had a great time!
Amy T.
Stayed 6 nights in Mar 2024
Response from VrboOwner on 8 May 2024
Amy,
It sounds like you had a wonderful stay overall at the house, enjoying its great location, cleanliness, and beautiful outdoor spaces. It's disappointing to hear about the issues with the pool heater and water pressure in the showers, but we are glad to hear that the outdoor shower provided a satisfactory solution. We're happy to inform you that the pool heater has been repaired and a new hot water heater with increased capacity has been installed in the house since your stay. This should resolve any issues with water pressure in the showers, ensuring a more comfortable experience for future guests.
Your detailed feedback about the amenities and your positive experience will likely be valuable for future guests and for the management to address any other maintenance concerns. It's great to hear that you would consider staying at the house again despite these minor issues.
We hope to host you again soon for more fun in the sun!
Warm regards,
Benchmark Management
From a partner site
6/10 Okay
AJ R.
18 March 2024
Good House w/ Bad Service
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The house is quite lovely, well laid out & in a great location. However, the mgmt company is problematic. 1) We had no hot water when we arrived. Long story short it took many calls & texts and days to get them to address it. We kept being told there was no problem, then maintenance would come & point out the problem but leave without fixing it. Would text again & be told there was no problem. Third maintenance guy finally called a plumber & got it fixed but we spent over 4 days w/ no hot water & no explanation or apology for the delay. So no showers or baths means you can't enjoy the beach because there is no way to clean up. 2) Water pressure is very low on inside showers (maintenance says it was a bad choice of shower heads; shower outside has good pressure). 3) When we booked we requested a house w/a heated pool. Called days before to confirm & request heat again. Took several messages but was told it would be ready. Got to the house & no heat. Called and texted again & was again told someone would be by to turn it on. Our kids sat & listened to neighbors playing in their pools around us. 2 days later we were told heat was broken & would not be repaired during our stay; later maintenance came by talked to the owner on Ring cam who informed them they had told mgmt some time ago it was broken. So they knew the heated pool was why we picked this house and never informed us it would not be available. Our entire vacation plan was to swim and beach, neither of which we could do for most of the vacation due to the broken pool heater & no hot water. 4) Requested mgmt contact us to discuss issues multiple times and never heard from anyone. Things break and that is understandable; poor communication and failure to respond when there are needs is not. Have never left a bad review but we've rented over 30 houses in the area & this was by far the worst experience. Lots of good choices in the area (which is great) but sadly can't recommend this one w
AJ R.
Response from VrboOwner on 21 May 2024
Anissa, Thank you for your detailed feedback. We're pleased to hear you enjoyed the layout and location of the house, but we're deeply sorry for the issues you faced during your stay. Your experience does not reflect the high standards we strive to maintain. Firstly, we sincerely apologize for the inconvenience caused by the lack of hot water. We understand how frustrating it must have been to deal with this issue for several days. We're glad it was eventually resolved, but the delay and communication breakdown were unacceptable. Please know that we have since replaced the water heater to prevent such issues from recurring. We appreciate your feedback and will make necessary adjustments. The issue with the pool heater is particularly regrettable, especially given that it was a key reason for selecting the property. We apologize for the miscommunication and the delay in addressing the problem. We are happy to inform you that the pool heater is now fully operational, and future guests will not encounter this issue. We regret that your vacation was impacted so significantly by these issues and understand your frustration. Thank you again for your feedback. It helps us improve our services, and we hope to have the chance to provide you with a much better experience in the future.
Sincerely, Benchmark Management
From a partner site
10/10 Excellent
Melissa H.
29 July 2022
Great Stay
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Blue Pineapple was a perfect home for our big family. We were able to take the golf cart everywhere. Plenty of room for everyone to have their room and not be cramped. The home is beautiful.
Melissa H.
Response from VrboOwner on 13 July 2023
Melissa,
We thank you and your family for spending your summer vacation with us at this uniquely beautiful home located in Seagrove community Village of Sugar Sands! This 4-bedroom home is perfect for families and offers both peace of mind and the experience of a welcoming community environment that makes you feel right at home. We would be honored to welcome you all again next summer for an equally memorable beach vacation at Blue Pineapple!
Sincerely, Benchmark Management
From a partner site
10/10 Excellent
Elizabeth C.
20 April 2022
Beautiful house, great location
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a great stay at Blue Pineapple! We’ll be back.Warning: Bring your own trash bags, coffee filters and toilet paper, etc. Only the bare minimum is provided!
Elizabeth C.
Response from VrboOwner on 13 July 2023
Elizabeth,
We are glad to hear you had a great stay at Blue Pineapple! We are honored to have had the opportunity to host you and your family's trip to the beach. We strive here at Benchmark, to provide our guest with a relaxing, hassle-free vacation and are thrilled to hear your stay was just that! We hope you consider us when booking your future trip to the beach, we would be glad to have you!
Sincerely, Benchmark Management.
About the host
Hosted by Benchmark Management
Languages:
English
Premier Host
They consistently provide great experiences for their guests