2/10 Terrible
Rhonda F.
16 April 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Sisters Trip
Our experience began on a negative note. The house was not clean upon our arrival. I reached out to the host, who claimed she had tried to contact me earlier to confirm my check-in time. However, I checked and found no missed messages, texts, or calls.Unfortunately, the cleaning crew was late, which forced my sisters and me to delay our planned activities for the evening as they worked throughout the house. Initially, we saw that they had put fresh sheets on the beds but returned the used bedspreads. When we inquired about this, they mentioned needing to call the manager. Eventually, they replaced the bedding. After expressing our dissatisfaction, the host refunded the cleaning fee.As the weekend went on, the neighbors called the police five times. They even called while we were in the pool. One sister parked on the curb to help another unpack groceries, and her car was less than an inch over the neighbor’s driveway, prompting another police call.It was a dreadful experience. To avoid further issues, we stayed inside. Despite our professionalism and kindness, the neighbors eventually revealed their frustration with the host for using the property as a vacation rental. They were compiling complaints for the next city meeting to advocate for regulations against vacation rentals in their area. Ironically, the neighbor who complained didn’t even live in his own home, as he was using it for his printing business.It was appalling. I have more to say, but not enough space.
Rhonda F.
Stayed 3 nights in Mar 2025
