4/10 Poor
Feras A.
18 February 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Nice place, poorly maintained
This is an undeniably nice place to stay for skiing at Park City/Canyons. It’s ~5-7min walk to the slopes, well appointed, great living space, and has an adequately stocked kitchen. This is why we gave 2 stars (and not 1).
The downside is the corner cutting ownership and unresponsive management.
The fridge recently broke (prior stays to us). The owner knew, but rather than replace it as the management company says they advised, instead had a dorm fridge installed. It is also broke. Then, rather than replace the fridge, a 3rd (half-sized) fridge was placed with some of the shelves missing. There were literally 3 refrigerators in a kitchenette.
So when our family of 7 came for a weeklong stay, we essentially had two small shelves and a pocket freezer to work with. Of course, no one told us this. When we reached out to the managing company (Vacasa), no one returned our calls/app messages for two days and only after my 4th call.
Once addressed, they were quick to apologize, refund us part of our payment, and explain that they had tried replacing the refrigerator but couldn’t get approval from the owner. It was all the more frustrating that this was a known issue that was neither addressed nor communicated to us. By the time we left, someone came to take measurements for a new fridge. Presumably, that will now be replaced.
There may be a fridge now, but keep this in mind: The owner knew, insisted on cutting corners, and did so despite the management company advising otherwise. All of this over a ~$600 fridge. Who knows what will be an issue in the future, but know that it will be the cheapest patch with no consideration for your vacation. With all of the options in Park City, hard to justify risking our ski trip here again.
Feras A.
Stayed 6 nights in Feb 2023
