![[Living area] Indoor fireplace, smart TV & deck access](https://media.vrbo.com/lodging/97000000/96710000/96708900/96708809/475f968f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)
8/10 Good
Beth N.
4 August 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Overall good stay But,,, I’d stay with a Timber Top rental next time.
Upon arrival, we learned there was no running water to our building. According to the HOA management were notified four days prior to arrival, yet neglected to give us a heads up. They told us to use the trash cans to bucket water from the hot tub to the toilets so we could flush them. Mind you, that’s up and down stairs. Trash cans all leaked, so after carrying them full of water we then had to go back with towels to cleanup the water on the floor and stairs. We arrived after a long day of travel, we stopped at a grocery store and bought food to cook before heading up the mountain, that we could not cook due to their not being running water. We were not able to shower and had to go back down the mountain to find food (added expense). We also had two people with medical conditions that had to have running water that had to get hotel rooms for the night of our arrival (added expense). The water came back on around noon the next day. Management claimed they had no idea there had been an issue and refused to refund any portion of our first night stay nor did they offer to bring us water to try and make our first night more manageable. I spoke to other management companies from the properties Nextdoor who said they had been notified days before and their companies not only brought people water but also food and reimbursed part of their stay. Not Stony Brook Cabins!! Just a Sorry bucket water from the hot tubs and your on your own. Location was good and cabin was nice.
Beth N.
Stayed 3 nights in Aug 2024
