View Beachfront, Split AC, Pool Hot Tub, 1st Floor

That sounds fun! Mahalo so much for leaving a review, we appreciate you! See you next time!

We regret to learn that your recent stay at Islander on the Beach in Kapa'a did not meet your expectations. I cannot find any prior attempts at communication from your end. Could you please specify whether you tried reaching out via email, VRBO, or phone? Providing these details would be valuable for our continuous improvement efforts. The most recent message we have on record from you was in response to our check-in message, where you mentioned, "Everything is going great! Mahalo." Regrettably, we have no documented history of any further communication during your stay. Regarding the issue with laundry facilities, we'd like to point out that in our VRBO advertisement, we clearly mention the availability of nearby Laundromats, which are just a short six to seven-minute drive from the property. We're sorry to hear that you were not aware of this information; however, it is prominently stated in our ad for your convenience. are sorry to hear you were not aware, however this is stated in the ad. You mentioned Wailua repeatedly in your review, and we would appreciate further clarification, as Kapa'a is the location of our property. While Kaua'i is a relatively small island, it can experience traffic congestion, particularly during peak times. However, it's important to note that the island lacks multi-lane highways, so any traffic issues are on a smaller scale compared to more urban areas. Kaua'i's natural beauty is accompanied by consistent surf conditions, which can result in a gentle slope on our beaches. We haven't received this specific complaint before, but we appreciate your feedback. If you're looking for a different experience that better suits your preferences, you might consider exploring other Hawaiian islands like Maui. We also manage units there, and it could provide the change of scenery you desire for your next visit. Mahalo for sharing your feedback with us, and we hope you have a wonderful time wherever your travels take you next. Take care.

First and foremost, we want to express our sincere gratitude for taking the time to share your valuable feedback with us. Your insights are incredibly important, as they help us continually refine and enhance our services. As you might be aware, Kauai is renowned as the wettest island in the Hawaiian chain, and being oceanfront, our property, Islander, faces a unique challenge in managing humidity, even with the presence of air conditioning. We genuinely regret any inconvenience caused by the mildew smell you encountered, and we will promptly address this matter with our housekeeping team. However, it's important to acknowledge that in our coastal setting, managing humidity can be a persistent challenge, and we appreciate your understanding in this regard. As stated in our advertisements, we do not provide daily maid service. We offer towels based on the length of your stay, and there are conveniently located laundromats nearby for your convenience. Your mention of the bedding issue is greatly appreciated. We will certainly relay this to our cleaning team and have them assess the necessary replacements. It's worth noting that we did not receive any specific requests for replacements during your stay. We are always eager to address any concerns that our guests may have promptly, but it's vital that such issues are reported for us to take immediate action. Once again, thank you for sharing your valuable feedback. We genuinely appreciate your understanding and cooperation. If you have any more concerns or questions, please don't hesitate to reach out. Mahalo and have a blessed day!