4/10 Poor
Katherine
8 April 2024
Liked: Amenities, communication
Disliked: Cleanliness, property conditions & facilities
I am writing to share details of my recent vacation in Fajardo.
The picturesque views and delicious meals we enjoyed were truly amazing. We were able to admire the beautiful sea life from our balcony, setting the stage for what we hoped would be a relaxing getaway.
Unfortunately, our experience was marred by a significant concern that I feel compelled to bring to your attention. During our stay, we encountered a severe roach infestation in our accommodation, along with fecal matter and sewage in the tub. The unsanitary conditions, particularly in the bedroom and kitchen, were distressing, especially for my daughter, who is currently pregnant. This situation led to severe nausea and discomfort, necessitating relocation to alternative lodging on the last night.
Despite our efforts to address the issue with the owners, we were left with no choice but to seek alternative accommodation on our final night due to the unhygienic environment. The unexpected financial burden of securing a new hotel room at $340.00 per night added to our distress. Although the owners partially reimbursed us with $540.00, it would not cover the full extent of our expenses had we stayed in a hotel, leaving us in a challenging position.
The owners' final response, which included accusations of causing financial losses and leaving the property in disarray, was disheartening, especially considering their initial hospitality and concern.
