10/10 Excellent
Karen G.
14 April 2025
Liked: Cleanliness, check-in, communication, location, listing accuracy
Gorgeous Townhouse in Big Canoe
The condo/townhouse was beautifully decorated, just like the pictures showed. There were wonderful views of the golf course from the two balconies. I gave it 4 stars instead of 5 because most of the cooking pans had food debris around the "screws" that connect the handle to the pan. The cleaning crew needs to pay more attention to the dishes. Also, the thermostat and every TV remote said the batteries were low. Since we didn't want to be without heat, I called the management company the morning after we arrived (since we couldn't leave an after-hours message for a non-emergency situation). Over 24 hours later when someone responded to the call, she said her work order said we were having a problem with the door keypad. Nothing was said about the batteries. She couldn't get the message to go away and replaced the batteries anyway. We also discovered during her visit that the instructions for locking the door were incorrect, so the door hadn't been locked when we left the unit. Not a big deal in Big Canoe, but still, the instructions were wrong. Another attention to detail issue by the property management company. Other than those sorts of things it's a wonderful property and would be very comfortable for a family. The upstairs bedrooms were spacious. Everything was very comfortable.
Karen G.
Stayed 5 nights in Mar 2025
