2/10 Terrible
Ashanti B.
12 October 2023
Liked: Check-in
Disliked: Cleanliness, communication, location, listing accuracy
Horrible experience
Property was efficient to meet a persons basic need of shelter with average to below average accommodations. There were ants. My children have special needs that consist of a tracheostomy and gastrointestinal button. Ants were crawling on the kids and their medical equipment. I informed the host of the problem and she was rude, unprofessional and lacked the desire to reach a resonance solution and then told me and my kids to “GET OUT”. I had to scramble to find alternate accommodations. While searching for accommodations she called me and threatened to call the police on me to escort us off her property because we were not leaving fast enough for her although she had been paid and was keeping the full payment. The best judge of character and professionalism is not when things are going perfectly but when a problem arises. I understand pest issues can occur, however the host was not willing to address in a reasonable manner. She appears to lack problem solving skills as well as customer service skills. She was argumentative and threatening. We were in her home less than 4 hours and she kept the full amount paid for our multiple day booking.
Ashanti B.
Stayed 2 nights in Jul 2023
