12 minutes to Disney theme parks!

Keith, I’m sorry that you didn’t get a chance to read your email sent to you a week PRIOR to your check in date that had the check-in information. The email contained the property manager details to contact directly, instead you called me directly and I responded to you with there information the very same evening of your check-in. You waited 30-45 minutes to get into the unit, I apologize to you for that inconvenience in addition I followed back up with you 1 hour later to ensure you were in the unit and you confirmed you were. I agree with you that the door jam was a mishap, but to say that ONE isolated incident of a 30-45 min check in delay made your ENTIRE 3-4 day stay at the unit is a three star is EXTREMELY misleading on how great your stay was and you down played how nice and accommodating the unit itself is. My unit is a 5-STAR unit. Its one of the many best units the resort offers, which is why you booked. This section is to evaluate the unit and your stay. In my opinion, your paragraph above and your 3 star rating was built solely around a 30-45 min check in process which was a door jam and yes, is un-accommodating, but you did not mention how quickly the property manager staff responded and how I the owner personally insured you and your guest were taken care of. You even had EXTRA guest that you did not include on your reservation and you were not charged for this like many other units charge. And each of you enjoyed your stay which the cost for this 3 bed 2.5 bath unit at a reasonable cost of $595 or you would have been refunded which was also offered to you at your request. I’m glad that you all enjoyed it and I would have appreciated if you would have highlighted that experience which is what counts more then the half hour or so you waited to get in. The home is nearly brand new and the door jam can happen to any newly built unit, thank you