2/10 Terrible
Amy D.
27 May 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Double booked and awaiting my refund
Our email confirmation guided us to the property. We showed up to the door and I opened up my app inbox to get entry instructions. That was when I saw my inbox message that it had been double booked. To their partial credit, the message was sent 6 days prior. However, I hadn’t been prompted to check my inbox. The property manager was apologetic in the message and asked me to cancel the booking. Obviously I didn’t cancel the booking (didn’t see the message) and no effort was made to follow up with me. Fortunately Reno has a lot of accommodations and we were able to find another place to stay.
I can’t say anything about the property because we never made it inside. However, this review requires stars. The property looked very clean from the outside. I’m sure it would have been lovely, but again we arrived and didn’t get to stay at the property. Communication with the property management company has been substandard. They asked me to cancel the booking, but I could not because it was after the check in time. This is my first negative experience with VRBO and I have learned a valuable lesson: your email confirmation is not sufficient. Make sure to check your app inbox messages because you will not be contacted through email or via phone. I made an assumption- please learn from my mistake. I am awaiting a full refund.
Amy D.
Stayed 3 nights in May 2024
